Guidance for taxi and private hire drivers during the coronavirus outbreak

Ask about symptoms before a passenger is picked up

In line with current guidance people with a new persistent cough, high temperature or loss of their sense of smell or taste should stay at home. If potential passengers have symptoms, direct them to NHS 111 and advise them not to make the journey.

Where possible, ask passengers to sit in the back of your vehicle.

Keep your vehicle clean

  • Regularly clean surfaces, such as card payment devices, steering wheels, handbrake, door handles, and seat-belt buckles with normal cleaning products after picking up each customer;
  • Wash hands frequently with soap and water for at least 20-seconds or use a sanitiser gel. If hand sanitiser is not available, a wash station can be set up in your car with basin, soap, water, kitchen towels and plastic bags for waste.


Where possible, cashless payments should be set up to avoid cash/change exchange – BACS, telephone or internet card payment, or similar is suggested. These could be taken over the phone or internet when taking the booking. We recognise that this may be more difficult for hackney carriages and if cash is exchanged – hand washing (above) in-between customers is even more important.

Licensing offices/counter services

In line with government advice and in order to limit face-to-face contact, most licensing desks/counter services across Greater Manchester councils are closed – please check your individual licensing authority website for details. Contact details and websites for each GM local authority licensing team are listed below.

Renewal of driver and vehicle licences

Please see our renewal page for further details. We are dealing with a huge increase in enquiries at the moment, so where renewals are being processed, they may take longer than usual. Thank you for your patience during this difficult time.

Greater Manchester local authorities

Further guidance and links

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