Council services

The council is putting in place plans to maintain all critical services including refuse collection and social care services. This web page will be updated regularly as new information becomes available.

Any information on non-essential council services being suspended temporarily will be posted on this web page.

Non-essential council meetings are now being cancelled and wherever possible we are using digital and telephone facilities for essential meetings.

Help in a crisis

If you find yourself without the finances to feed yourself or family or heat your home, help is available from Salford Assist.

The Salford City Council scheme offers short-term support to people who can’t meet their own or family’s basic needs because of a crisis, emergency or disaster.

Support is discretionary but could include help with baby items, essential furniture, gas and electricity or necessary documents for people who are homeless. Salford Assist can also signpost to debt, benefits and affordable energy advice.

More about Salford Assist 

Achieve Drug and Alcohol Service

Address: The Orchard, Langley Road South, Salford, M6 6GU
Website: Achieve Recovery Services

Open 9:00am – 5:00pm Monday to Friday, but now only taking telephone calls not face-to-face:

  • 0161 358 1530, or
  • 0161 723 3880 (Young Peoples Team)

Allotments

Advice to all plot holders about coronavirus.

Benefits and Blue Badge Service

If you are already in receipt of Council Tax Reduction and/or Housing Benefit, payments will continue as normal. However, if anyone has a change in circumstances please complete our change in circumstances online form to update us.

Benefit claimants can find more information about coronavirus support on the GOV.UK website.

If you are self-isolating or without internet access and unable to complete online forms for benefits or the Blue Badge service, we can help. Please call us on 0161 793 2500.

If you have lost your job or aren’t getting paid and struggling to pay your council tax, please see our back on track pages where there is a wide range of support available. For example, you may be entitled to help with your council tax through the council tax reduction scheme or we may be able to change or extend your payment plan. 

You may also find our Better Off pages informative where there is guidance on a range of services including a benefits calculator.

If you need other types of assistance such as food shopping, getting essential medication, fuel (if you are on a pre-paid meter for gas or electric) or looking after pets, please complete our online Spirit of Salford form.

We are still here to help you but given the demands on our contact centre, we request that where possible you get in touch online.

Bereavement Services

The service is fully open as usual for burials, cremations and cemetery visitors, but:

  • Agecroft Cemetery reception is closed until further notice
  • Agecroft Cemetery Office open for:

Further details about the service.

The out of hours emergencies only number is 0161 794 8888.

Bin collections

Currently operating as usual.

Further details about the bin collection service.

Business rates

We appreciate that this is a difficult time for many businesses and that coronavirus is having a significant impact on the economy. Please see our latest information on business rates.

Children’s 0-19 Services

Open Monday to Friday between 8am and 6pm.

Telephone numbers and email addresses for each locality.

Commercial Catering Services

Services include Buile Hill Park Hall and Worsley Court House, and outside catering, they are fully open as usual.

All enquiries:

Please use the answerphone outside those hours.

Further details about the catering service

The out of hours emergencies only number is 0161 794 8888.

Community centres, libraries, leisure centres and other service provided by Salford Community Leisure

Following recent government announcements, all Salford Community Leisure managed venues closed after Friday 20 March.

This includes closure of:

  • All leisure centres
  • All Salford Libraries
  • Community Centres
  • Salford Museum and Art Gallery
  • Ordsall Hall
  • Helly Hansen Watersports Centre
  • All MAPAS services

Services that will continue to operate will be a number of library services; the Books@Home where we will continue to take the library service to people in these difficult circumstances and the Schools’ Libraries Service to ensure that books and learning materials are provided for children and teachers remaining in school.

MAPAS (Music And Performing Arts Salford) will also continue to provide some services to schools for children and teachers who are remaining in school.

The cafes at Parr Fold Park and Clifton Country Park will also remain open during this closure.

In the light of these closures, Salford Community Leisure staff will be supporting Salford City Council to help staff frontline services to support the most vulnerable people in the city.

We are working to keep our members and customers updated with relevant information via the Salford Community Leisure website and social media and access to all our online services will continue throughout the closure of buildings.

Council tax

We appreciate that this is a difficult time for many residents and that coronavirus is having a significant impact on the economy. Please see our council tax support page for available help.

Dog warden service

We have reduced the dog warden service to ‘Found’ dogs only. This means we will still collect a stray dog from a member of the public whilst demonstrating social distancing. We would encourage lead walks for your dogs to minimise the risk of them becoming lost. As always, we will do everything we can to reunite any lost dogs with their owners.

Free school meals

If your child already receives a free school meal please contact your school for further information on how to access this.

If you believe that you are entitled to a free school meal you can apply on our free school meal page.

Gateways

Salford Gateway building receptions and Broughton Hub will close from 1pm Saturday 21 March. Access to the buildings will be now only be available for pre-arranged appointments until further notification.

The civic centre reception will also be closed and any appointments must be arranged in advance. Arrangements with the Register Office.

Hackney carriage and private hire vehicle licences

Applications for new hackney and private hire licences are suspended until further notice. You can still make a renewal.

Health Improvement Service

All group activities have been cancelled.

Only telephone and email support is available:

Further details about the Health Improvement Service.

Homelessness

Latest information on how to get help if you are homeless.

Household and waste recycling centres

Household waste and recycling centres are closed until further notice. For further information, go to Recycle for Greater Manchester. Salford waste collections will continue as normal until further notice.

Ingleside Birth and Community Centre

Due to the coronaviuris pandemic there is a temporary relocation of births at Ingleside Birth and Community Centre.

Job help for residents and businesses

Latest information from the Salford Employment and Recruitment City Hub (SEARCH).

Mental Capacity Act/ Deprivation of Liberty Safeguards (MCA/ DOLS) Team

The team can be contacted:

  • by calling: 0161 631 4777 (Adult Social Care Contact Team) (between 8.30am and 4.30pm, Monday to Friday)
  • or email: dols@srft.nhs.uk

Parks and green spaces

We have closed all of our playgrounds until further notice, our parks will currently remain open for exercise only.

Register Office

The Register Office is introducing emergency measures to prioritise their services. Find out more about these Register Office measures.

Regulatory Services

The full range of inspection services are available below. The core hours of the services are 8.30am to 4.30pm, Monday to Friday.

Food Standards

Trading Standards

Housing Standards

Environment Protection and Anti-Social Behaviour

Licensing

Landlord Licensing

Home Improvement Agency

Salford Housing Options Point

Please contact our office by:

Further details about Salford Housing Options Point.

Salford Independent Domestic Abuse Support Service (SIDASS) 

SIDASS will continue to provide advice and support for those who are experiencing domestic abuse during this challenging time.

To provide more support through the pandemic, the telephone helpline 0161 793 3232 hours are being extended. The opening times for the helpline are:

  • Monday to Friday: 1pm to 4pm then 6pm to 9pm
  • Saturday: 10am to 1pm
  • Sunday: 1pm to 4pm

School Meal Service and Building Cleaning Service

Citywide School Meal and/ Building Cleaning Services are fully open as usual.

All enquiries during office hours:

The out of hours emergencies only number is 0161 794 8888.

Sexual Health Services

From Monday 23 March 2020 the Lance Burn Health Centre will become appointment only, due to the on-going coronavirus situation.

Main clinic address: Lance Burn Health Centre, Churchill Way, Salford, M6 5QX

Opening times are between 8.15am and 8pm across the clinics.

Please telephone for an appointment: 0161 206 1099.

See the sexual health web pages for further information.

Lance Burn Health Centre opening times:

  • Monday: 8.15am to 4.30pm
  • Tuesday 8.15am to 7.30pm
  • Wednesday 8.15am to 4.30pm
  • Thursday 8.15am to 7.30pm
  • Friday 8.15am to 4.30pm

Supported Housing (including temporary accommodation and rough sleeper services and A Bed Every Night)

Please contact this service by:

  • calling: 0161 607 1620, between 8.30am and 4.30pm, Monday to Friday – this telephone number also has an answering machine after office hours
  • email: supportten@salford.gov.uk
  • text: 0796 631 6218

Further information about Housing Support Link, for people moving away from support services. 

For out of hours homelessness and rough sleeping emergencies only call 0161 794 8888.

Welfare Rights and Debt Advice Service

You can contact the Welfare Rights service in the following ways:

  • Online referrals
  • By telephone: 0800 345 7375 (Monday to Friday, between 10am and 12pm).

You can contact the Debt Advice service in the following ways:

  • Online referrals
  • By telephone: 0800 345 7323 (Monday to Wednesday, between 1pm and 4pm).
  • For Arabic speaking referrals only telephone 0800 345 7370 (Monday to Friday, between 9am to 4pm).

Press and media enquiries

Following government advice that staff should work from home if they can, please email us your press enquiry in the first instance to public.relations@salford.gov.uk.

The Communications Team will respond to your enquiry as quickly as possible.

Rate this page