Food hygiene rating scheme (FHRS)

From January 2011, Salford City Council signed up to the Food Standards Agency's national food hygiene rating scheme

All food businesses inspected by officers from Environmental Health are given a rating based on their compliance with the legal requirements for hygiene, structural condition and management performance.

Following a food hygiene inspection a business included in the scheme is rated from five for a very good premises through to zero for those premises that need to improve urgently. It is currently voluntary for the businesses to display the rating but gives the consumer an indication of its overall level of food hygiene compliance. As a guide:

  • A premises with a zero to one rating demonstrates virtually no awareness of "Hazard Analysis Critical Control Point (HACCP)", limited monitoring of critical control points and is poor in relation to structure and cleanliness. These premises are likely to be subject to further formal action in terms of Hygiene Improvement Notices, Simple Cautions and Prosecutions to secure future improvements.
  • A premises with a two to three rating demonstrates an awareness of HACCP and routinely monitoring the critical control points, but have limited documentation. The premises must be generally fair in relation to structure and cleanliness.
  • A premises with a four rating shows an ability to demonstrate an understanding of HACCP and have good food safety management systems. The premises must also have good structure and cleanliness throughout.
  • A premises with a five rating has a fully documented HACCP based system and includes a system of self-inspection and verification coupled with very good structure and hygiene practices. To help businesses demonstrate to officers how they achieve this standard the directorate has produced some standard records and forms (available below).

All applicable businesses on completion of the food hygiene inspection will receive an inspection summary, window sticker and rating certificate stating the category from zero through to five. Businesses are requested to display their rating and it is valid until their next routine inspection.

The aim of the scheme is to improve food hygiene standards in the city and also to give the public a more informed choice about where to eat based on food safety.

There are approximately 2,000 food businesses in Salford that are inspected for food hygiene. An up-to-date list of their ratings following the last inspection can be viewed on the FSA's food hygiene rating scheme website.

Food hygiene rating scheme

The rating is only a reflection of conditions found on the day of the inspection and standards may have gone up or down since that inspection. The rating will be downgraded where standards deteriorate and are not maintained. The rating is only a reflection of conditions found on the day of the inspection and standards may have gone up or down since that inspection. The rating will be downgraded where standards deteriorate and are not maintained.

What can the owner of a business do if they think the rating given is unfair or wrong?

  • Appeal: The owner or manager of the business should talk to the local authority food safety officer that inspected the business about why the rating was given. If the business owner or manager still thinks that the rating is unfair or wrong, they can appeal in writing (see downloads at bottom of this page). This means they can fill in a form that they can get from their local authority and sent it to them within 14 days (this includes weekends and public holidays) of being told what their rating is. Details of the appeal process are below in the FSA's safeguards for food businesses document. If you still are not content with the outcome of your appeal then you can contact the FSA's Independent Business Appeals Panel to review the decision.
  • Right to reply: The owner or manager of the business also has a ‘right to reply'. This is different from an appeal. The owner or manager can fill in the right to reply form (see downloads at bottom of this page) to tell the Environmental Health team, how the business has improved hygiene or to say if there were unusual circumstances at the time of the inspection. A business's right to reply will be published online by the local authority with alongside the business's hygiene rating.
  • Request a revisit: If, you operate a food business in Salford and you have made improvements to the hygiene standards in your business, that the food safety officer identified during your last inspection as requiring attention. You can complete the revisit request form (see downloads at bottom of this page) and email it to environmentalhealth@salford.gov.uk. You will need to provide details of the steps you have taken to address the points raised in the inspection report, which can be done when you complete the form. You can also include information to support your request. There is a charge for this revisit of £165.00, which is payable before the revisit takes place. A card payment can be taken over the phone on 0161 925 1097. There is now no limit on how many times you can apply and pay for a revisit.

Who to contact

Name
Environmental Health
Address
Salford Civic Centre
Chorley Road
Swinton
M27 5FJ
Map to this location
Telephone
0161 925 1097
Email
environmentalhealth@salford.gov.uk

This page was last updated on 25 October 2017

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