Information about changes to the planning service

Following the recent government announcement in response to the coronavirus outbreak, we have had to make some changes to the way we work. The vast majority of our service can be delivered digitally and so for the most part it is business as usual, albeit with the team working remotely.

We require that all applicants, agents and interested parties observe social distancing rules and do not approach officers in any circumstances if they see them carrying out their duties.

Planning officers are continuing to work on and assess and are contactable on their usual email addresses and phone numbers.

Submitting applications

To avoid any delay in the validation and registration of planning applications, all submissions should be made online via the Planning Portal.

Please note that we are unable to process postal submissions or payments made by cheque. All payments should be made at the time of submission.

Site visits

To limit face-to-face contact our officers will not attend site visits or meetings. Site notices will be posted and unaccompanied site visits will be undertaken where there is no alternative.

This means that if a site visit cannot be carried out safely, we will not be able to progress some applications. These will be assessed on a case by case basis.

To enable officers to assess applications you may be asked to provide photographs of your property, and post a site notice in a prominent public location immediately adjacent to the development site.

Decision making

Delegated decision making will continue as usual. For applications that require a decision by the Planning and Transportation Regulatory Panel, we are taking steps to run live virtual meetings using Microsoft Teams. We aim to commence these meetings in May and to make them accessible to the public.

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