Managing school complaints

Most problems and misunderstandings in schools can usually be sorted out quickly by the parents or carers talking to their child's class teacher or the headteacher.

An effective approach to responding to parents’ concerns enables governing boards to improve the service the school provides and ultimately the education the pupils receive. 

The DfE (Department for Education) issued best practice guidance on complaints in January 2016 and the local authority reviewed its model school complaints policy in light of this guidance. This course is for governors, school’s complaints co-ordinators and relevant school staff  and aims to help them recognise what makes a good complaints policy and to explore how a school should respond to parents when they raise any concerns or make a formal complaint.

You can apply in the following ways:

Confirmation of booking

You will receive a confirmation of your booking approximately seven days before the course is due to take place. Please telephone us if you have not received anything within that time.

For further help, please telephone the governor services helpline on 0161 778 0265.

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