Responding to complaints: The role of the governing board

It is a statutory responsibility for governing boards to adopt and publish their policy and procedures for managing complaints.

The Department for Education issue best practice guidance that boards should consider when adopting their policy.

Dealing with complaints can be a daunting prospect for governors and this course aims to provide you with the skills to undertake this process confidently.

During the course we will cover:

  • The complaints policy - regulations and best practice
  • How to manage the stages within the policy
  • Good practice when investigating a complaint
  • The role of the complaints panel. 

You can apply in the following ways:

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