Complaints, comments or compliments

If you wish to make a complaint, comment or compliment on any of our services, tell us online.

Make a complaint, comment or compliment form

At Salford City Council we aim to provide the services you need at the time when you need them. Although we are constantly striving for quality, occasionally we may fall short of the high standards you expect from us.

If you want to comment on any of the services provided, these pages explain what to do. Anyone who uses the city council's services - including children - can make a complaint, comment or compliment.

Please tell us:

  • if you feel you have been discriminated against or treated unfairly
  • if you feel staff have been rude or impolite
  • if you feel you've had to wait too long for a service
  • if you feel the quality of the service hasn't been good enough

Can I get help?

You do not have to do this yourself; someone can do so on your behalf and be your representative or spokesperson. This person could be, for example, a relative, or friend, a member of staff or someone from a voluntary agency. The choice is yours.

Corporate complaints

We need to know what you think about our services so that we can improve them. You may have a concern or a complaint about a service or you may have a comment or compliment to make. We want to hear from you whatever you have to say.

Complaints, comments or compliments about social care

We need to know what you think about our services so that we can improve them. You may have a concern or a complaint about a service or you may have a comment or compliment to make. We want to hear from you whatever you have to say.

Complaints about councillors

If you would like to make a formal complaint about a councillor please read our guidance page before continuing.

Website complaints

If you have any comments or complaints about our website only, please email webmaster@salford.gov.uk.

Complaints about licensed premises

If you would like to complain about licensed premises in Salford, or comment on a proposed licensing application, please see the licence to sell alcohol page.

Report spam emails

Please use our report spam abuse form to inform us of any spam emails that you've received from any council owned domains. 

Downloadable documents

If you are unable to view documents of these types, our downloads page provides links to viewing software.

This page was last updated on 15 June 2018