The quickest way to tell us when we get things wrong is to complete our online form.
Your complaint will be logged centrally and the information will then be sent to the right department. The appropriate complaints officers will then deal with your complaint in line with the appropriate procedure.
However, please ensure that you select the correct busiess area to notify, otherwise there will be a delay allocating your complaint to the correct complaints officer.
Details of which business areas provide the various council services is available on our who should I contact webpage.
Salford City Council has a Two Stage Corporate Complaint Procedure. We will always strive to deal with your complaint quickly at Stage One. However, if it is clear the matter will need a more detailed investigation, we will tell you and keep you updated on our progress.
Customers register complaint, comment or compliment, by:
We need to know what you think about our services so that we can improve them. You may have a concern or a complaint about a service or you may have a comment or compliment to make. We want to hear from you whatever you have to say.
If you have any comments or complaints about our website only, please email firstname.lastname@example.org.
This page was last updated on 11 July 2016