There are major changes taking place in public services across the country - and Salford is no different. We have been exploring new, creative and ambitious ideas for how we provide services, support our communities and work better with our partners across Salford.
‘Shaping Our City’ is the name for this new approach which is about making services quicker, easier and better experiences for customers, as well as working more efficiently. It involves saving money, using technology and responding to increasing customer expectations. Our values of people, pride, passion and personal responsibility are at the heart of our approach alongside our aim to be ‘the best we can be.
Shaping our city involves partners, employees and local residents all playing an active part in planning for the future of Salford. We have been listening to and liaising with people across the city to develop new ways of working. This includes the Salford Shapers, a group of volunteers to help us make our online services as simple and straightforward to use as possible.
We are looking at improving all aspects of customer contact with the council whether that’s face to face or digital. Salford is aiming to become a digital city and our Digital You programme aims to ensure that all residents can develop basic digital skills and confidence online.
Transforming services contribute to the council’s great eight priorities and vision to create a better and fairer Salford and provide the best possibly quality of life for the people of the city.
To see what’s changing in your city, follow us on Twitter @shapingsalford. You can also follow some of our innovative leaders: