Customer Liaison Officer

Closing date: 24 May 2024

Employer: Northern Care Alliance

Hours: 35 hours per week (Monday to Friday)

Salary: £30,731

Location: West Didsbury

As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels.

The role - What you’ll be doing:

• Engaging with Customers and stakeholders building trusting relationships
• Completing pre-entry surveys/joint inspections with contractors in advance of investment works
• Arranging consultation events with customers and contractors
• Supporting customers through resolving complaints and responding to queries
• Supporting the assets team in the effective delivery of the planned maintenance works
• Responding to customers through a range of media including phone, text, email, social media
• Supporting our customers’ needs and provide advice and guidance about appropriate services
• Record information and update systems with survey data, storing data in accordance with GDPR
• Attend and contribute to pre-contract and progress meetings

What we’re looking for:

• Strong customer focus to ensure high levels of customer satisfaction
• Experience working in a dynamic customer focussed environment
• Proven ability of delivering a high standard of customer service
• Competent using Office 365 (compiling letters / reports / small spreadsheets)
• Excellent communication skills (written, verbal and at all levels)
• Knowledge of social housing
• Attention to detail
• Good written and verbal communication
• Experience and understanding of safeguarding
• This role is subject to a basic DBS check

Interested in this vacancy?

Please email: employment.hub@salford.gov.uk or call 0161 237 4176 and we will be in touch.