A Discretionary Housing Payment (DHP) is an extra amount of money that the council can give you to help you pay your rent.
Due to essential maintenance the online facility will be unavailable from 7am to 10am on Wednesday 14 November. We apologise for the inconvenience this may cause.
DHPs are not benefits. No one has an automatic right to payment. They are awarded at the discretion of the council. The details below explain when a DHP may be awarded.
You must be receiving either housing benefit and/or Universal Credit in the benefit week that a DHP is awarded for. Recipients of Universal Credit, who claim a DHP, must have a rental liability and be eligible for housing costs within their award.
They cannot be awarded to help you pay for non-rent charges like water rates and service charges.
There is no fixed rate for a DHP. The level of payment is something we will decide when we are looking at an individual claim.
The government has a set limit on the total amount the council can spend on DHPs. When we receive a claim we have to think about how much money is available and how many people in the borough may need extra help.
A DHP is paid for a limited period of time to give people the chance to find other ways of reducing their housing costs.
In deciding whether to award a DHP, the following will be taken into account:
A decision is based using the above mentioned circumstances. Should a DHP be awarded, it will be seen as a short term solution to alleviate poverty and hardship and to give a claimant an opportunity to change their circumstance eg to find cheaper accommodation.
The award of a DHP as such does not guarantee that a further award will be made at a later date even if the claimant's circumstances have not changed.
The form should take around 20-30 minutes to complete.
The form can be completed by a claimant or by someone on behalf of the claimant. Should a form be completed on behalf of a claimant, the person completing a form will be required to sign a declaration in relation to this.
Claiming online speeds up the process and provides a quicker, easier and better service.
You will need the following details below:
Unfortunately, the DHP application does not work with Safari browser. This product is only supported on Chrome or Internet Explorer 11.
Claiming housing benefit or Universal Credit
In relation to housing benefit or Universal Credit, please ensure that you tick the relevant box on page 7 of the application (even if you have recently claimed either), otherwise your application may be invalid and you may have to complete another form online.
Depending on your setting on your computer, you might receive a system ‘pop up’ message which prevents you from completing the application. If you do get a ‘pop up’, then please select ‘Always Allow’ to continue.
How do I save and retrieve an incomplete claim?
If you want to exit the application without submitting your claim you can select the ‘Save and Exit’ option at the bottom of the form. You will be given a tracking reference on-screen which you will need to re-submit the application.
To access your partially completed form again, click on ‘Start your online application’. Then click on ‘Return to a partially completed application’.
You will be asked to provide the applicants surname and the tracking reference number.
Please remember the tracking reference is case sensitive.
Partially completed applications are only stored for 14 days (from the initial date they are started and saved); any left incomplete will be cleared from our system and you will need to start again from the beginning.
After you’ve applied we may contact you to supply further supporting evidence. You can do so by visiting one of our Scan Zones. Scan Zones are located in all the Gateways and Broughton Hub, they are touch screen, tablet devices that allow customers to self-scan documents.
If you are unable to view documents of these types, our downloads page provides links to viewing software.
This page was last updated on 13 November 2018