How we use cookies on this website

What is a cookie?

A cookie is a small text file usually containing a random and unique identifier that is sent to your browser from a web server and then stored onto your computer's hard drive. They are used to store information about you on your computer.

For more information about cookies, see the All About Cookies website.

Manage your cookies

We have several types of cookies on the site. You can choose what cookies you are happy for us to use.

Cookies that remember your settings

These cookies do things like remember your preferences and the options you pick.


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Cookies that measure website use

We use Google Analytics to find out how you got to our site and what you do on it.

We do not allow Google to use or share the data about how you use this site.


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Cookies that help with our communications and marketing

These cookies may be set by third party websites and do things like measure how successful our social media posts are.


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Strictly necessary cookies

These cookies are essential to the functionality of the website and cannot be disabled.

The cookies we use

We use cookies in some of our in-house applications developed by Salford City Council and in third-party applications which we have purchased to help deliver services:

The cookies we use
Cookie Identifer(s) Purpose
Salford customer account Salford_SCA_Username 'Remember me' functionality when logging into the Salford customer account, so that you do not have to login every time you visit.
Secure upload form SalfordSecureUpload Allows users to securely upload documents to Children's Services. The cookie remembers what a user has already entered if they want to submit another form. This is deleted when you close your browser.
Essential site cookies ASPSESSIONIDXXXXXXXX
These cookies are essential for various parts of the website to function properly. They are deleted when you close your browser.
Google Analytics


To find out how many people are accessing our website. If you don't want to send this data, you can install a browser add-on to opt-out off this information being collated by Google.
Web chat _C4ATestS Cookies enable our chat communication popup with our customer services department. Information about the types of cookies used by Click4Assistance can be found on their website.
Online forms on the domain ARRAffinity
These cookies are essential for our online forms to function properly.

Cookies used by third party sites

Third party cookies
Third party site Identifer(s) Purpose
Big Clean Switch (Brakkn Ltd) _ga
We partner with Big Clean Switch to help Salford residents switch to 100% renewable electricity. Big Clean Switch uses three sets of cookies when you use their service. The first is a Google Analytics cookie, a performance improver cookie that is used to track visits to the website and movement through the switching process. The data which is collected is anonymous and is used for benchmarking purposes to monitor the performance of the service and to measure user engagement. Read more about Google Analytics privacy.  
You may prevent the collection of data related to your use of the switching service by the Google Analytics cookie by adjusting your browser settings or installing the browser plug-in. 
The second cookie used is Big Clean Switch’s own customiser cookie, which helps to improve your switching experience. The data which is collected is anonymous, but can be linked to other information entered by you during the switching process, avoiding the need for you to enter information multiple times.
Finally, Big Clean Switch offers live chat support using a platform called Crisp. Crisp uses three performance improvement cookies to speed up the loading of their chatbox, ensure the experience is consistent across multiple pages, and maintain performance during periods of high traffic. None of these cookies is used for tracking purposes. Find out more about Crisp’s cookies.
Browser update _cfduid The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. This service checks the client browser to advise them to update their browser if they using an old version.
Family Portal See the Family Portal cookies page for all the details We use the Family Portal to allow people to check if they are eligible for 15 hours free childcare for their two year old. They can also apply for school places for children of any age and school nursery places.
Govtech Solutions See the Govtech cookies page for all the details  We use forms created by Govtech Solutions to allow people to manage their council tax account online, for example setting up a Direct Debit or telling us when they move house.
Modern.Gov ASP.NET_SessionId
We use Modern.Gov to publish details of council meetings, agendas and minutes. Both cookies are session cookies used to maintain the user's session while they navigate through They're essential for to work. They expire when the user exits the browser. They contain a randomly generated alphanumeric string.
Northgate Public Services See the cookies page in the Benefits Online portal for all the details We use the Northgate Benefits Online portal to allow people to make a new benefit claim or retrieve a claim they have started.
Orlo ssi_customer
The cookies from or are from the shortened links the council sends out from its social media posts. When people view the post details or click on these shortened links, the information is collected by Orlo and is displayed it to the council so they can see what people are interested in and alter our media content accordingly. The data which is collected is anonymous
Parking Portal See the Parking Portal cookies page for all the details We use the Parking Portal to allow people to pay penalty charge notices, challenge penalty charge notices or make formal representations.
Public Register renderCtx
We use Public Register to publish details of planning applications and building control applications. The Public Register system only uses essential cookies that make the site work.
Public-i See the cookies page on the Public-i portal for all the details We use the Public-i website to stream live council meetings.
Zipporah ZipGenAcc We use Zipporah to allow people to book appointments for various council services. This cookie is an essential cookie used to ensure users only have appropriate access to relevant portions of the site. The data is not human readable and is anonymous. It is a session cookie with the default expiry for such cookies (usually around 20 minutes).

To delete cookies or reject cookies

We recommend you allow the cookies we set by this website as they help us provide a better service and make our website easier to use.

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.

Under settings you can also delete individual cookies or any cookies that your browser has stored.

Find out more about how to manage cookies.

If you set your browser to refuse all cookies, please be aware that there may be functionality on various websites that does not work.

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