This accessibility statement applies to the Salford City Council website (www.salford.gov.uk).
This website is run by Salford City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format please email email@example.com
We’ll consider your request and get back to you in 10 working days.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please email firstname.lastname@example.org
It would be helpful if your email contained the following:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you’d like to phone us please see our how to phone us page.
To visit us in person see our how to find us page for our office locations.
Salford City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Some of our videos that we have on our site are not captioned, or may rely on auto-generated captions and may not be completely accurate.
All new videos will have captions or a transcript.
On some of our pages we embed social media feeds which includes third-party content that we do not have control of, and may not be accessible.
Some of our PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working our way through these and plan to either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.
The same link text is used for links going to different destinations; this fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context)).
The colour of the text and the colour of the background are not in sufficient contrast to each other; this fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum)).
We are working our way through these issues.
HTML is used to format content (for example presentational attributes such as 'border', 'align', or 'bgcolor' are used); this fail WCAG 2.1 success criterion 1.3.1 (info and relationships).
We are working our way through these issues.
Keyboard users will struggle to complete some of our online forms, without a mouse.
We are working our way through this issue.
We require that any new third party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, we use some third-party applications which might not all be fully accessible. Third party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website.
We monitor the accessibility of these sites and ask suppliers to fix accessibility issues which arise.
We have not identified anything that qualifies as disproportionate burden as of yet.
The accessibility regulations (legislation.gov.uk) don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Online maps, for example our interactive maps.
This website was last tested on 19 January 2022. The test was carried out using a combination of automated software, using Siteimprove, and manual testing by Salford City Council using a suite of browser-based accessibility reporting tools and the NVDA screen reader.
We used sample pages that included all the different types of functionality on the website. The sample of pages reviewed in the audit was selected using the following criteria:
We tested our main website platform, available at www.salford.gov.uk
We have monitoring in place via Siteimprove to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.
We are replacing PDF/Word documents with web pages and with online forms.
This statement was prepared on 10 September 2020. It was last reviewed on 19 January 2022.