Calling us can mean a long wait for you on the phone. Can you do what you need to do on our website? It's quicker, easier and better to contact us online.
If you’re unable to find what you’re looking for on our website, you can contact customer services between 8.30am and 4.30pm Monday to Friday. You could also use our ‘Live Chat’ facility between these hours if the 'Chat live with us' button is showing in the bottom right hand corner of your screen.
When our live chat is not available during office hours you will see a 'Live chat unavailable' button. This happens when our advisors are busy on other chats, if this is the case please try again later.
Please use the relevant phone number below.
Salford City Council will not tolerate abusive or inappropriate comments made to our staff.
| Department | Telephone |
|---|---|
| Adult Health and Social Care | 0161 206 0604 |
| Anti-social behaviour and empty properties | 0161 793 2500 |
| Automated payments service | 0300 456 0645 |
| Blue Badge disabled parking applications | 0161 793 2500 |
| Building control | 0161 779 6175 |
| Business Rates (NNDR) | 0161 793 2500 |
| Children - abuse or neglect | 0161 603 4500 |
| Children's services (family support) | 0161 603 4500 |
| Council tax liability, billing and recovery | 0161 793 2500 |
| Environmental services | 0161 793 2500 |
| Free school meals | 0161 793 2500 |
| ForHousing (formerly City West Housing) | 0300 123 5522 |
| Highways and traffic management (including street lighting) | 0161 793 2500 |
| Housing benefit and/or council tax reduction (all tenancies) | 0161 793 2500 |
| Libraries | 0161 793 2500 |
| Planning | 0161 793 2500 |
| Registrar of births, deaths and marriages (lines are open from 8.30am to 4.30pm) | 0161 793 2500 |
| Salford customer account | 0161 793 2500 |
| Salford Home Search | 0161 793 3282 |
| Salix Direct freephone number. Please note: a call charge may apply if you call us on this number using your mobile phone |
0800 218 2000 |
| School Admissions | 0161 793 2500 |
| Starting Life Well Service (Early Years) | 0161 778 0384 (option 1) |
| Trafford Home Search | 0161 537 3108 |
Salford City Council's emergency service
Outside normal office hours, including weekends and public holidays, the council's emergency service can be contacted by telephoning 0161 794 8888 or use our contact form. The out of hours Minicom number is 0161 793 3303.
You should only use this form during the following times:
Outside of those times messages will not be read.
You should only use this form to report emergencies. The team can not deal with enquiries relating to the following business areas:
All calls to our emergency service are recorded for security purposes. A call queuing system is in operation: when you get a ringing tone, please stay on the line - your call will be answered.
Please be aware calls may be monitored or recorded for training and quality purposes.