How to contact us

We would like as many people as possible to contact us online, rather than calling. There's lots of ways you can contact us online using online forms. Use the search box to find what you need or use our list of contacts below.

Report it

You can report a whole range of problems on our report it page. 

Web chat

You can use our web chat facility Monday to Friday between 8.30am and 4.30pm. When one of our officers is available a 'Chat live with us' button will appear in the bottom right of your screen on relevant pages. When there aren't any available officers you will see a 'Live chat unavailable' button.

To chat to an officer about the following topics please start your chat on a page in those areas of the website:

• Benefits
• Business rates
• Council tax

Council tax and benefits

• The quickest way to contact us is to find the right form in our council tax section
• Benefits service

We are unable to discuss council tax or benefits issues with you via social media.

Landlords

Information for landlords about:

• Housing benefit
• Council tax
• Housing matters

Main council contacts 

• Bereavement team - Contact the team for enquiries about planning a funeral or for details about our cemeteries and crematoria
• Blue Badges
• Business rates
• City Mayor
• Commercial waste collection
• Electoral services
• Licensing and permits
• Park Rangers
• Registrars Office (births, marriages and deaths)
• Starting Life Well Service (for children and families)
• Support for businesses (excluding business rates related queries)
• Work experience - Salford Futures
• Worried about an adult
• Worried about a child

Parking issues, including parking or bus lane penalty charge notice (PCN)

• Pay or appeal a parking or bus lane PCN
• Parking services

Planning and buildings

• Building control
• Planning (planning applications)
• Spatial planning (planning policy)

Schools

• Apply for income related free school meals
• Apply for free school meals as an Asylum Seeker
• Exclusion from school team
• Free school meal enquiries from Salford schools
• Free school meal enquiries from out of area schools
• Free school meals enquiries from parents
• Governor services
• Safer schools (enquiries from schools)
• School admissions team

Complaints, compliments and comments

• Complaints about council services
• Comments about council services
• Compliments about council services
• Complain about a licensed premises
• Comment on a licensing application
• Complain about a rented property
• Complain about a taxi

Health and social care

• Enquiry for me
• Enquiry on behalf of a family member
• Enquiry by a professional
• Other enquiries: salford.socialservices@nca.nhs.uk

Housing

• For Housing (formerly City West)
• Salix Homes
• Housing advice team
• Help for older people to move (customer referral form)
• Landlord licensing

Children's centres

See our Family Hubs page.

Neighbourhood teams

• Claremont and Weaste
• East Salford
• Eccles
• Irlam and Cadishead
• Little Hulton and Walkden
• Ordsall and Langworthy
• Swinton and Pendlebury
• Worsley and Boothstown

Libraries, leisure centres and museums

Salford Community Leisure manage the city's libraries, leisure centres and museums.