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Help and support with the cost of living

Have you been asked to leave a family or friends home?

If you are asked to leave a family or friends home, you should do everything you can to try to work with your family member / friend to try to sort out any problems. If you seek help from the Housing Service, this is the first action that they will take.

If the problems cannot be sorted out, then you should go in person, as soon as possible, to the Housing Options Service – they provide expert housing advice and assistance.

How do I contact them?

The Housing Options Service offers an appointment-based service to people who are threatened with homelessness. People can self-refer to the service by completing the following form or someone can refer another person, with their permission.

Referral form

When the form is submitted the person being referred will be allocated a Homelessness Prevention Officer who will contact them within 3 working days to discuss their situation, provide advice and arrange an assessment where necessary.

People who are homeless today should present at Salford Housing Options where a short initial assessment will be offered to confirm that they are homeless immediately. Where this is the case, a same day full assessment by a Homeless Prevention Officer will be offered.

Individuals or families should only attend the office if they have nowhere to go on the day. Otherwise, they should complete the self-referral form. If an individual or family attends the office but does have somewhere to stay (including temporarily), they will be asked to complete this referral and may need to attend again on a later date.

Salford Housing Options are located at:

Ground Floor
Salford Civic Centre
Chorley Road
Swinton
M27 5AD

Opening hours are:

  • 8.30am to 4.30pm on Monday, Tuesday, Wednesday and Friday

  • 12.30pm to 4.30pm on Thursday

If someone needs emergency accommodation outside the opening hours, please contact the Out of Hours service on 0161 794 8888.

What information does the Housing Options Service need to be able to help you?

  • Contact details for the family members or friends who have asked you to leave

  • Any written agreements or notices you have been given

  • One proof of identification such as passport, driving licence, medical card or GP letter

  • Proof of any money that you receive such as benefits letter, wage slip or bank statement

  • Proof of national insurance number

How can the Housing Options Service help you?

  • Helping you to stay in your current home by speaking to the family members or friends who have asked you to leave. If you cannot remain in your current home, they may be able to agree with your family/friends to allow you to stay for a while, until other accommodation can be found

  • Assessing your situation - what action you can take and they can take to prevent you from becoming homeless

  • Helping you to find out your rights to remain in your current home

  • Helping you identify any other places where you have a right to live

  • Supporting you to register on Salford’s Housing Register – Salford Home Search

  • Referring you to the GM Better Outcomes Partnership Pathfinder – who work with young people to overcome challenges that are impacting their accommodation

  • Putting you in touch with other organisations that could help you

Worried about losing your home

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