| 1 | Apologies for Absence. |
| 2 | The Committee is asked to consider whether it agrees to the inclusion of the items listed in Parts 1 and 2 of the agenda. |
| 3 | Do Members have an interest to declare in any of the agenda items? |
| 4 | Questions from Members of the Public - should anybody wish to submit a question for the committee's consideration, please contact the officer named below. |
| 5 | Customer Contact Centre - a look at the progress of the CCC from John Tanner, Head of Customer Service.
CONTACT CENTRE UPDATE SCRUTINY.PPT
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| 6 | Complaints - Alan Westwood, Monitoring Officer - an update on the complaints system following its consideration in October. |
| 7 | Best Value Performance Plan Summary - Alan Tomlinson, Assistant Director Policy & Improvement, consults on the summary prior to publication. |
| 8 | Report from previous meeting - any matters arising. |
| 9 | Forward Plan - previously emailed. |
| 10 | Any Other Business. |