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Meetings for Customer and Support Services Scrutiny Committee

DateTuesday 28 August 2007
LocationCommittee Room

Please note change of date for this meeting, due to Bank Holiday. There will be a pre-meeting briefing for members only at 1.30pm,

Item Subject
1Apologies for absence
2Do Members have an interest to declare in any of the agenda items?
3Questions from Members of the public - should anybody wish to submit a question for the committee's consideration, please contact the officer named below.
4Ombudsman's Annual Letter - Anthony Rich presents the annual letter and the council's response
Annual Letter
Ombudsmans Annual Letter
Complaints matrix
5Complaints Procedure - following previous considerations by Scrutiny, Anthony Rich will provide an update
Update on complaints
6Fairness and Freedon, The Equalities Review - David Horsler is covering a number of Equalities issues, including this review.
7Forward Plan - previously e-mailed
8Any other business - which due to special circumstances, the Chair is of opinion, should be considered as a matter of urgency.
Contact officer Peter Kidd
Title Scrutiny Support Officer
Telephone 0161 793 3322
Fax 0161 794 2027
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