| Date | Monday 27 October 2008 |
|---|---|
| Time | 2.00pm |
| Location | In a Committee Room |
Please note there will be a briefing for Members only at 1.30pm
| Item | Subject |
|---|---|
| 1 | Apologies for absence |
| 2 | Do Members have an interest to declare in any of the agenda items? |
| 3 | Questions from members of the public - should anybody wish to submit a question for the committee's consideration, please contact the officer named below |
| 4 | 2.00pm - Annual ombudsman's letter - provides information on the complaints received against the Council and dealt with by the Ombudsman over the last year. Anthony Rich. Onbudsmans Letter Annual onbudsman report |
| 5 | 2.45pm - Corporate complaints system - First quarter report from the new corporate complaints system. Martin Vickers and Anthony Rich. Corporate Complaints System |
| 6 | For information only - Half yearly reports from Customer and Support Services, Law & Admin and ICT Services. Half yearly report - Customer Services Half Yearly Report - Law and Admin |
| 7 | Report from the previous meeting - attached. Notes from last meeting |
| 8 | Work programme - attached. Work Programme |
| 9 | Forward plan - e-mailed to members. |
| 10 | The next meeting will be held on Monday 24 November 2008 |
| 11 | Any other business. |
| Contact officer | Karen Lucas |
|---|---|
| Title | Principal Democratic Services Advisor |
| Telephone | 0161 793 3318 |
| karen.lucas@salford.gov.uk |