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Meetings for Customer and Support Services Scrutiny Committee

DateMonday 27 October 2008
Time2.00pm
LocationIn a Committee Room

Please note there will be a briefing for Members only at 1.30pm

Item Subject
1Apologies for absence
2Do Members have an interest to declare in any of the agenda items?
3Questions from members of the public - should anybody wish to submit a question for the committee's consideration, please contact the officer named below
42.00pm - Annual ombudsman's letter - provides information on the complaints received against the Council and dealt with by the Ombudsman over the last year. Anthony Rich.
Onbudsmans Letter
Annual onbudsman report
52.45pm - Corporate complaints system - First quarter report from the new corporate complaints system. Martin Vickers and Anthony Rich.
Corporate Complaints System
6For information only - Half yearly reports from Customer and Support Services, Law & Admin and ICT Services.
Half Yearly Report - Law and Admin
Half yearly report - Customer Services
7Report from the previous meeting - attached.
Notes from last meeting
8Work programme - attached.
Work Programme
9Forward plan - e-mailed to members.
10The next meeting will be held on Monday 24 November 2008
11Any other business.
Contact officer Karen Lucas
Title Principal Democratic Services Advisor
Telephone 0161 793 3318
Email karen.lucas@salford.gov.uk
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