Make a complaint about your rented home or private landlord

We want to make sure that landlords in Salford provide an excellent service to their tenants.

Complaining about your social rented home

If you have a complaint about your social home, or in other words home owned by a Registered Housing Provider (Housing Association) then you should raise this with your housing provider first.

You should report the complaint through your housing providers usual complaints/report it system and work with them to try to solve the problem.

If you are unhappy with the response you received from your housing provider you should make them aware of this, so they have the chance to decide what to do.

If you are still unhappy you can report the problem to the council, using the report it link below or you can contact the Housing Ombudsman.

What the council can deal with:

• Private rented properties in disrepair

• Landlords not doing repairs

• Fire safety in private rented properties

• Houses in Multiple Occupation (HMO), when a house is shared by two or more people (and they are not related to each other)

• Complaints regarding licensed properties

• Complaints regarding licensed landlords

What powers does the council use?

We deal with complaints under the Housing Act 2004.

What we can't deal with:

• Disputes between owner occupiers

• Tenancy deposit disputes

• Housing advice

• Homelessness

• Tenancy disputes

• Illegal evictions

• Pest infestations

You can report anti-social behaviour here.

Private rented accommodation

See our standards in Salford page where you can download documents which set out the standards that need to achieved in private rented accommodation.

Further advice

For further advice relating to housing issues see: 

• Shelter 

• Citizens Advice Bureau

Report it

Rented properties

Use this form to report problems with a rented home or landlord that are covered on this page, including disrepair, repairs not being completed, fire safety, HMOs, or concerns about a licensed property or landlord..

Make a complaint about a rented property

Landlord behaviour 

Use this form if your complaint is relating to rent increases, rent in advance, rental bidding, rental discrimination (because you have children or receive benefits), requests to keep a pet. See our Renters’ Rights Act information for tenants before reporting.

Complain about landlord behaviour

Property check

Use this form is you are a professional or partner organisation only, to refer a property for a property check..

Request a property check - partner referral

If your complaint is relating to an empty property, please see empty properties page for details.

This page was last updated on 7 May 2026