Complaints Case Manager

Closing date: 23 May 2025

Employer: ForHousing

Hours: 36 hours per week

Salary: £32,702.25 per annum

Location: Eccles, Salford

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
 
As part of our Complaints team, you’ll resolve customer complaints, ensuring a great customer experience.

What you’ll be doing:

• Acting as first point of contact in the complaints process.
• Communicating with customers throughout the complaints process.
• Responding to complaints at stage 1 of the complaints process.
• Making sure promises are fulfilled within agreed timescales

What we’re looking for:

We’re looking for someone who is immediately available, with these skills:

• Excellent customer service skills.
• Complaint handling experience.
• Great communications, both verbal and written.
• Experience within social housing would be ideal.

Please email: employment.hub@salford.gov.uk or call 0161 237 4176 and we will be in touch.