Complaints Case Officer

Closing date: 23 May 2025

Employer: ForHousing

Hours: 36 hours per week

Salary: £32,702.25 per annum

Location: Eccles

What you’ll be doing:

• Acting as first point of contact in the complaints process.
• Communicating with customers throughout the complaints process.
• Responding to complaints at stage 1 of the complaints process.
• Making sure promises are fulfilled within agreed timescales.

What we’re looking for:

We’re looking for someone who is immediately available, with these skills:

• Excellent customer service skills.
• Complaint handling experience.
• Great communications, both verbal and written.
• Experience within social housing would be ideal.

Why ForHousing?

• Best companies two-star employer – our colleagues rated us an 'Outstanding Place to Work'.
• Hybrid working – some of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.
• Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.

Please email: employment.hub@salford.gov.uk or call 0161 237 4176 and we will be in touch.