Customer Service Advisor at Bupa

Closing date: 9 May 2025

Employer: Bupa

Hours: Full time, 37.5 hours per week

Salary: £24,200 per annum

Location: Salford Quays

Job duties include:    

As a Customer Service Advisor in our Contact Centre you'll be the voice of Bupa for our customers. Whether a customer is calling about a sprained ankle or a life-threatening illness, we treat them with the same level of care and compassion. You'll guide them through the process to see if they are covered by their Bupa health insurance policy, you will need to be confident and comfortable declining treatment requests.

• Answering a variety of calls to help support our customer enquires
• Authorising or declining treatments in line with company policy, this role may not always be easy
• Not every treatment being requested is covered on the customers policy and you need to be confident and comfortable declining treatment requests
• Accurately maintain our customer database, ensuring all conversations and outcomes are recorded

About you:

• Highly organised and resilient
• An attentive listener
• Focused on putting customers first, empathetic and compassionate
• Confident building internal networks both with your work friends and wider business
• Adapt well to change
• Confidence using a PC and the ability to use multiple systems at the same time
• To work from home, you will need to have a private and quiet work space with a wired internet connection (using an ethernet cable – tech is supplied)

Please email: employment.hub@salford.gov.uk or call 0161 237 4176 and we will be in touch.