Customer Service Advisor at Kenny Waste

Closing date: 5 June 2025

Employer: Kenny Waste

Hours: Full time, Monday to Friday

Salary: National Living Wage

Location: M38 0PT

Principal job duties

• Communicate efficiently, politely, and clearly with customers and waste partners both verbally and in writing.
• Process customers' requests by raising and sending purchase orders to existing waste partners, whilst ensuring that current customer pricing structures are adhered to and that the percentage gross profit is equal to or above the specified minimum.
• Maintain and manage Purchase Order Tally's when a customer requires us to keep a control on their purchase value.
• Keep accurate written records of all incoming calls.
• Resolve basic customer queries using own initiative and escalate complex issues to the Key Account Adviser or Line Manager
• Conduct daily checks with all waste partners to ensure that the days movements are scheduled to go ahead as planned.
• Ensure that all onsite skips are moved according to our Terms and Conditions
• Input and maintain up-to-date customer information on our CRM
  

Skills

• Competent IT skills, to be able to navigate and us all IT software utilised.
• Ability to understand and interpret information/problems and respond accordingly.
• Ability to provide a clear explanation of day-to-day issues in a direct manner, both verbally and in writing, whilst being able to deliver both good and sad news
• To be supportive of others both in the immediate team and wider Company, whilst being happy to take additional work in busy periods
• Be able to work methodically and accurately with strong attention to detail.
• Be able to work under pressure and to tight deadlines.
• Be flexible and adaptable.
• Understand the need for change and adapt to new tasks or situations.

Please email: employment.hub@salford.gov.uk or call 0161 237 4176 and we will be in touch.