Neighbourhood Officer

Closing date: 30 April 2025

Employer: Together Housing

Hours: 37 hours per week, Monday to Friday with occasional weekends and evening 

Salary: £29,582 per annum

Location: Salford

Requirements

Outline of key responsibilities for the Neighbourhood Officer:

• To be responsible for the monitoring of the level of vacant dwellings on schemes/estates and to ensure that properties are inspected and re-let with a minimum delay by following our lettings and void management policies and ensuring contract compliance.
• You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.
• You will be the point of contact for housing management services on a patch, including the enforcement of the Association’s conditions of tenancy, particularly in relation to the condition of property and/or garden.
• To liaise with colleagues and other agencies over any specific customer problems relating to e.g. complaints, rent arrears, anti-social behaviour, or repair requests.

We are looking for someone who has:

• Full UK drivers’ licence and access to a car as the role is field based.
• Experience and knowledge of housing/ lettings or ideally social housing.
• Experience of working with a diverse range of customers and dealing with a variety of situations.
• Experienced in faced to face customer service.
• Solution focused and experience in working with customers and stakeholders.
• An ability to manage confidential and personal information appropriately and sensitively.
• Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once.

Please email: employment.hub@salford.gov.uk or call 0161 237 4176 and we will be in touch.