This website is owned and maintained by Salford City Council of Civic Centre, Chorley Road, Swinton, M27 5DA ("the council"). Details of how to contact the council can be seen on the contact us page. The use of this website is subject to the following terms and conditions which you should read carefully. By using this website you agree to be legally bound by these terms and conditions.

The council reserves the right at any time without notice to revise the content of the website (including the services offered by the council) and these terms of use. Any changes to these terms of use will be posted on the website and by continuing use of the website following any such change you will signify your acceptance of the revised terms. In view of this you are recommended to review these terms regularly. If you do not agree to any change you should not continue to use the website.

The council will use its reasonable endeavours to ensure the availability of the website. The council will also exercise reasonable care in compiling and maintaining the website but does not represent that access to the website or any part of it will be uninterrupted, reliable or fault free.

Whilst the council has taken all reasonable steps to ensure the accuracy and completeness of the content of the website, it accepts no liability (to the extent permitted by law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and the council shall not be liable for any direct or indirect economic loss, loss of reputation or other damage suffered or incurred as a result of or in connection with the use of this website.

The council does not accept responsibility for any external websites or information contained on them or the quality of the material provided on websites which are not owned or controlled by the council.

The council employs technology that aims to impede or prevent malicious programs or activity or software virus' wherever possible but makes no claim as to the effectiveness of such technology and applies no warranty or guarantee (express or implied) that the website is free of such software or activities.

None of the above exclusions shall affect any statutory rights, which are not capable of being excluded. However in such case the council's obligation, where permitted by law, will be limited to the re-supply of the website or service to you.

Any failure by the council to enforce any term or condition hereof shall not be deemed as a waiver of the right to enforce such term or condition.

You are responsible for the protection of your computer system including hardware, software and stored data on your computer system. You assume the responsibility of ensuring that programs or other data downloaded or otherwise received from or via the website are free from viruses, worms, Trojan horses or other items of a destructive nature. You must take reasonable precautions to prevent the fraudulent use of your security details including password and must notify the council in the event that you suspect that a third party has obtained your security details.

Information gathered from those who visit the council's website is held in accordance with the Data Protection Act 1998 ("the act"). Personal data is held by the council in order to provide and improve its services to you. As a processor of personal data, the council is required to comply with the provisions of the act including ensuring that data is processed lawfully and that personal data is kept for no longer than necessary. Data is retained in accordance with the council's corporate records management policy. The council will not pass on your information to third parties without your consent unless legally required to do so. The council's data protection policy can be viewed online. If you have any specific enquiries about how we use (or may use) your personal information, please contact the council's interim Data Protection Officer, Jacqui Dennis. She may be contacted by emailing infogovernance@salford.gov.uk.

The council is under a duty to protect the public funds it administers and to this end may use the information you have provided for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The council's policy is to respect and protect the privacy of anyone who visits the council's website. You are referred to the council's privacy statement.

This website belongs to Salford City Council. All intellectual property rights including copyright, database right, first publication rights, registered trade marks and know-how shall vest in the council. You are referred to the council's copyright statement.

These terms and conditions shall be governed and interpreted in accordance with English law and any dispute regarding this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Salford customer account

The council will use its reasonable endeavours to ensure the availability of the Salford customer account, but does not represent that access to the account or any part of it will be uninterrupted.

In order to verify your account we, the council, may need look at your records in other internal databases.

The council reserves the right to deny users access to the Salford customer account or any part of it without further notice and to decline to offer the service to any user who is in breach of any of these terms and conditions.


If you choose to register for a Salford customer account, your personal information will only be used to tailor the website to your particular interests. This will require the use of cookies. Cookies are text files placed on your computer and are commonly used on the internet. The council uses them to compile statistical reports on website activity and, in some cases, remember information about you when you visit the site in order to provide some of its services. The council does not use cookies to track your use of the internet after you leave its site, nor does it store any personal information in them that others could read and understand.

Appropriate usernames

You choose your username when creating a user account. A username forms part of your online identity and should not appear to be offensive or disruptive. When choosing your username be aware that the following types of usernames are not permitted on the Salford customer account:

  • Usernames that are considered to be offensive for example, by containing profanities or are racist.
  • Usernames that contain or imply personal attacks.
  • Usernames that seem intended to provoke emotional reaction.
  • Usernames that otherwise show a clear intent to disrupt the council website.

Note: usernames that are inappropriate in another language, or that represent an inappropriate name with misspellings and substitutions, or do so indirectly or by implication, are still considered inappropriate.

A user account should be used only by one person, and you should use only one account.

Proof of age

In order to open a Salford customer account a user must be 16 years of age or over. The council reserves the right to make further enquiries if required in order to obtain confirmation of a user's proof of age.


By logging on to this website, you agree to abide by Salford City Council's Corporate Information Security Policy (CISP) and all other security-related policies. A copy of these policies can be found on this website.

All information, including personal information, being processed throughout this session may be monitored by authorised personnel.

The sharing of your login ID and password is strictly forbidden.

Unauthorised use may subject the user to disciplinary and/or criminal prosecution. Evidence of such unauthorised use may be collected during monitoring and retained.

Logging on to this website, authorised or unauthorised, constitutes your consent to having your usage monitored.

Links to external websites from www.salford.gov.uk

Please note that the inclusion of a link to another organisation's website from any pages on this publication does not constitute a recommendation or endorsement of that organisation or its website by Salford City Council.

Legal notices

Rate this page