Response times

Urban Vision inspects and repairs potholes on behalf of Salford City Council, carrying out safety inspections, both routine and emergency, on a regular basis.

The highway inspectors use their judgement to identify all defects during a safety inspection, combining their visual observation with the application of measurable intervention criteria, to determine the category the defect is to be placed within.

Category response time

  • Category 1 - response within 2 hours
  • Category 2 - response within 24 hours
  • Category 3 - response within 28 days

Criteria relating to the nature and severity of the defect, the location of the defect within the footway or carriageway and the type of highway and its usage are all considered by the highway inspector to determine an appropriate course of action.

Carriageway response times 

Defect type  Response time category
Potholes at designated pedestrian crossing points in excess of 25mm deep 3
Potholes in excess of 40mm deep 3
Ironwork with exposed vertical faces in excess of 40mm 3
Ironwork with gaps in excess of 40mm 3
Cracked or broken ironwork in danger of collapse 1
Missing ironwork 1
Rocking ironwork with a vertical movement exceeding 20mm 3
Defective highway drainage which results in standing water, over 50mm deep, restricting the carriageway width to less than two thirds of its total width 3
Missing, damaged or defective crash barrier or parapet fencing that could pose a danger to the highway user 2

Footway and cycle track response times

Defect type Response time category
Potholes in excess of 25mm deep 3
Rocking flags with a vertical movement exceeding 25mm 3
Kerb ridges, projections and gaps greater than 25mm 3
Missing, damaged or defective pedestrian guardrails that could pose a danger to the highway user 2
Ironwork with exposed vertical faces in excess of 25mm 3
Ironwork with gaps in excess of 25mm 3
Cracked or broken ironwork in danger of collapse 1
Missing ironwork 1
Rocking ironwork with a vertical movement exceeding 25mm 3
Standing water in excess of 25mm deep that restricts the footway width to less than 1000mm 3
Illegal obstruction reducing the footway width to less than 1000mm 3

Please note that missing or damaged ironwork may be the responsibility of a utility company. In these circumstances, the authority's street works co-ordinator will manage any non-action by the utility company following telephone or email notification by the safety inspector.

This page was last updated on 20 February 2017

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