Councillors in Salford have to abide by a code of conduct. If you feel a councillor has broken any of the rules in the code of conduct, you can complain to Salford City Council’s Monitoring Officer.
Please use our online form below or by emailing firstname.lastname@example.org.
Please include all of the information we have asked for below.
Your complaint must be about:
The council will use your personal information for the purpose of delivering the service as requested by you by completing this form. Detailed information about how the council handles personal information is set out in the council’s Primary Privacy Notice and Service Specific Privacy Notices which are accessible on our General Data Protection Regulation (GDPR) page.
Broadly, the code requires councillors:
Please include the following details in your complaint.
Whether you are a:
In certain straightforward circumstances your complaint will not be considered. This will happen if:
If your complaint is considered, we will normally send a copy of your complaint to the councillor you are complaining about, who can submit any written comments he/she may wish to make.
If you don’t want the councillor to have your complaint please let us know why and what you are concerned about. The Monitoring Officer will then decide whether they can, or should, proceed with the matter anonymously.
If they decide that this information should not be withheld from the councillor, we will discuss this with you and agree how best to proceed.
In certain exceptional circumstances where the matter complained about is very serious, we can proceed with an investigation or other action and disclose your name even if you have expressly asked us not to. We will not do this without telling you about it.
The Monitoring Officer will try to acknowledge receipt of the complaint within ten working days of receiving it and, at the same time, write to the councillor.
The councillor may, within five working days of receipt, make written representations to the Monitoring Officer which must be taken into account when deciding how the complaint should be dealt with. Representations received after this time may be taken into account, at the discretion of the Monitoring Officer, but won’t be considered after the Monitoring Officer has issued the initial assessment of the complaint.
When written responses from the councillor have been received the Monitoring Officer will review the complaint and, following consultation with a person independent of the Council, take a decision (initial assessment) as to whether it should be rejected, or it merits investigation or another course of action. This decision will normally be taken within 20 working days of receipt of a complaint.
The options open to the Monitoring Officer and independent person are:
If, at a hearing, the panel of councillors decides the councillor you are complaining about did breach the code of conduct, they may formally censure him/her, and/or give to their findings whatever level of publicity they consider appropriate. By law they have no power to suspend or disqualify the councillor concerned, although they can make recommendations to the council, such as that the councillor be removed from a particular committee or position he/she holds.
* No action will be taken when the Monitoring Officer and Independent Person are of the view that any of the following applies:
For further information on how the council deals with complaints made against a councillor and the code of conduct for elected members please see the links below.
In line with the requirements of the Disability Discrimination Act 2000 we can make reasonable adjustments to assist you if you have a disability that prevents you from using the form. We can also help if English is not your first language. If you need any support in completing the form or would like a copy of the councillor complaints procedure please let us know. Please telephone 0161 793 3618.
Or you can write to:
The Monitoring Officer
Salford City Council
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