BetterOff in Salford - help for your business

Get in touch. We can help. Business rates, bill reduction, managing payments, advice, digital. BetterOff Salford - help for your business.

Concerned about your business rates bill? We know it’s a difficult time for businesses so want to do all we can to support you.

We have updated our web pages to help you easily navigate available support and inform us of changes that may affect your business rates bill.

  • Could your bill be reduced? There is a wide range of business rates relief schemes including small business, charity, part-occupation, sector specific for example retail, hospitality and Leisure, and others which you could benefit from. See if you’re entitled to rates relief or exemption and reduce your bill
  • Concerned about the recent changes to the valuation of your property and how it affects your business rates bill? Find out more about revaluation
  • Did you know there are different ways to pay your business rates bill? For example, if you’re struggling to pay and need help we may be able to change or extend your payment plan.
  • No longer responsible for business rates on a property? Or have a new tenant moving in? Let us know about the changes.
  • Is your business moving into a property? Register for business rates.

Prefer to talk to an advisor about your business rates bill?

Whether you’re worried about being able to pay your bill or would like a health check to ensure you’re accessing all available support, please get in touch:

  • Talk to our team of dedicated advisors to discuss your individual circumstances between 8.30am and 4.30pm via webchat on our business rates web pages
  • Call 0161 793 2500 and select option 1 followed by option 3 to speak directly to a Business Rates officer between 8.30am and 4.30pm
  • Drop into your local Gateway Centre, on weekdays between 8.30am and 4.30pm to talk to a friendly council advisor. No appointment necessary.
Drop-in locations
Broughton Hub
Eccles Gateway
Pendleton Gateway
Swinton Gateway
Walkden Gateway

Help us to help you by using these digital services:

  • Sign up to e-billing. You can make your life easier, save paper and save us money by receiving your business rates bill electronically. It helps keep our print and postage costs down so we can spend our limited funds in more effective ways to help residents and businesses.
  • Sign up to direct debit. It’s the quickest, safest and easiest way to pay and means you won’t have to worry about late payments, reminders or summons.

Why is paying my business rates bill important?

By paying your business rates, you’re contributing towards city growth and quality of life for residents. Business rates generate funds which help the council provide around 800 services from economic development and emergency planning to environmental health and trading standards.

Although business rates are a central government tax on commercial properties, since 2013, the Business Rates Retention Scheme (BRSS) means that local authorities now keep a proportion of the income they collect from business rates with Salford currently retaining 99%.

With significant reductions in government grants, all councils have become more reliant on business rates to support the provision of local services which has only increased the importance of these bills being paid.

Need other help for your business?

Other council services and partner agencies offer a range of services to help support your business, which you may find of interest such as

  • General business advice or information regarding the council’s business facing services is available in our business section
  • Keeping up to date with the latest business news, funding opportunities and events, by following @SalfordBusiness on X or signing up for our business ebulletin
  • The council’s regulatory services can provide support to ensure your business is trading in a compliant way, specifically in relation to environmental health, trading standards and licensing. Further details and contacting the right team are also available in our licensing and permits section
  • If you are looking to grow your business or need help with managing your business, free, independent support is available from our partner business support agency, the Business Growth Hub. The hub can be contacted on 0161 359 3050 or visit Business Growth Hub website for more information.

This page was last updated on 19 February 2024

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