Useful sources of help and contact details

Free, confidential and independent advice on benefits and debt problems.

Welfare Rights

• For debt advice, call 0800 345 7323
• For benefits advice, call 0800 345 7375
• Welfare Rights online 

You can make an appointment with a welfare rights officer if you see your GP at one of the following health centres:

• Irlam Medical Centre
• Langworthy Medical Centre
• Lower Broughton Health Centre
• Newbury Place Health Centre, Higher Broughton
• Ordsall Health Surgery
• Silverdale Medical Centre, Swinton
• St Andrew’s Medical Centre, Eccles

Arabic speakers 

Telephone 0899 345 7370 (messages can be left) 

Free, independent, confidential and impartial advice on legal rights and responsibilities as well as information on other organisations which can help. 

• Telephone 0300 330 1153 (Monday to Friday, 10am to 4pm)
• Contact Salford Citizens Advice online 

Debt advice 

• Telephone 0161 737 3371 (Monday to Friday, 10am to 4pm)
• 0844 826 9695 (from a landline) (Saturday 10am to 2pm)
• 0300 456 2554 (from a mobile) (Saturday 10am to 2pm)
• Online information - Salford Citizens Advice and main Citizens Advice 

You can drop-in for advice at:

• Cadishead Library (Tuesday 9.30am to 12pm; 1.30pm to 4.30pm), 126 Liverpool, Cadishead M44 5AN
• Critchley House (over 55s) (Thursday 9am to 12pm), 75 Chorley Road, Swinton M27 4AF
• Eccles Gateway (Monday, Tuesday, Thursday and Friday 10am to 2pm), Barton Lane, Eccles M30 0TU
• Salford Precinct (Monday, Tuesday, Thursday and Friday 10am to 2pm), 25a Hankinson Way, Salford M6 5JA
• Salford Royal Hospital (Monday to Friday 10am to 3.30pm), (next to Hope Library) Stott Lane, Salford M6 8HD
• Walkden Gateway (Monday, Tuesday, Wednesday and Friday 10am to 2pm), 2 Smith Street, Walkden M28 3EZ 

Provides affordable savings and loans for people living or working in Salford. 

• Telephone 0161 686 5880 
• Brotherton House, 1 Loganberry Avenue, Salford, M6 5UX (Monday, Tuesday, Wednesday and Friday 9am to 4pm; Thursday 10am to 1pm)
• Salford Credit Union online 
• Email Salford Credit Union  

Water company United Utilities has a range of support tariffs and debt schemes available for customers who are facing affordability problems.

• Telephone: 0800 072 6765
• United Utilities online  

Helps explore the opportunities available and match people with the most appropriate one, as well as offering training and volunteering events. 

• Salford CVS, The Old Town Hall, 5 Irwell Place, Eccles, M30 0FN 
• Telephone: 0161 787 7795
• Email Salford CVS 
• Salford CVS online 

Mustard Tree supports people across Greater Manchester in poverty and facing homelessness. It creates opportunities for people to help themselves through practical support, friendship, connections into work, improvements to health and wellbeing. 

• 50 Hulton District Centre, M28 0AU
• Telephone: 0161 228 7331
• Mustard Tree online

A fast, affordable and responsible way to borrow money for people who cannot get a loan through a bank or building society providing a genuine alternative to high interest lenders and illegal money lenders

• Salford Shopping Centre, 76 Pendleton Way, Salford, M6 5FW (Monday to Friday 9am to 4.30pm) 
• Telephone 0345 643 1553
• Moneyline online  

This team investigates illegal money lending and prosecutes the lenders. Loan sharks may harass those who owe them money and are quite often involved in other criminal activity. Everything is confidential.

• Telephone 0300 555 2222
• Illegal Money Lending Team online

Free, independent and impartial welfare rights and debt advice for people in Salford who are over 18; are Salford residents or registered with a Salford GP; and who have a mental health condition. It offers free, independent and impartial advice helping with all aspects of benefits and debts. MIND offers appointments at the Angel Centre and home visits, providing advice on debt and welfare rights (including Universal Credit).

• The Angel Centre, 1 St Philips Place, Salford, M3 6FA
• Telephone: 0161 710 1070
• Email MIND 
• Mind in Salford on Twitter  

Advice on debt and welfare benefits for young people, adults and families. Fuel debt and energy advice including help with switching suppliers. Helps children and young people aged five to 25 years living in Salford (minimum of three years residence) to develop their hobbies, interests, skills and talents where limited family income prevents them from being able to take part.

• Foundation House, 3 Jo Street, Salford, M5 4BDF 
• Telephone: 0161 787 3834
• Salford Foundation online
• Email Salford Foundation 

Free, independent, confidential and impartial advice on employment law, welfare benefits, debt management, education and training. 

• 84-86 Liverpool Road, Eccles M30 0WZ
• Telephone: 0161 789 2999 (Monday to Friday, 9am to 4.30pm)
• Salford Unemployed and Community Resource Centre online  

Drop-in at the centre at 84-86 Liverpool Road, Eccles M30 0WZ (Monday to Friday, 9am to 11.30am)

The JEWEL Foundation is an employment support service which helps Manchester and Salford’s Jewish communities discover their skills, remove any barriers which may prevent people from finding meaningful work and provide training and routes to employment.

• Telephone 0161 798 2123
• Email JEWEL
• JEWEL online
• Drop in to the centre at 45 Bury New Road, M25 9JY from Monday to Thursday 9am to 4pm and Friday 9am to 1pm

Advice and information for anyone with housing problems. Specialist advice for people who have a private landlord or are trying to find private rented accommodation. Legal advice for people with complex housing issues. Housing–related support to people returning to Salford from prison.

Ground Floor - Victoria House, 5 Samuel Ogden Street, Manchester, M1 7AX (Monday to Friday, 9am to 5pm)

• Telephone: 0344 515 1640
• Shelter online
• Email Shelter  

Free legal advice including welfare benefits, employment and community care.

• Telephone/Fax: 0161 769 2244
• 159 Princess Road, Moss Side, Manchester, M14 4RE (Monday to Friday, 10am to 3pm)
• Greater Manchester Law Centre online
• Email Greater Manchester Law Centre

Expert legal advice and representation on all issues of immigration, nationality, asylum and human rights. Outreach services to people in detention who are facing deportation, and dedicated services for people who are particularly vulnerable (victims of torture, trafficking, rape and domestic violence, and children).

1 Delaunays Road, Crumpsall Green, Manchester, M8 4QS (Monday to Friday, 10am to 4.30pm) – pre-booked appointments (Tuesday from 8am) – drop-in 

• Greater Manchester Immigration Aid Unit online 
• Email Greater Manchester Immigration Aid Unit
• Telephone: 0161 740 7722
• Fax: 0161 740 5172

Short term support to people who are in crisis, emergency or major disaster situation. No cash payments, but help with essential items and basic needs e.g. baby needs, essential furniture, emergency fuel supply, Council Tax support, copies of birth certificates for homeless people.

• Telephone 0800 694 3695
• Salford Assist online 
• Email Salford Assist 

Provide basics such as food and drink, clothing, warmth and shelter to such things as a listening ear, companionship or support with debt or addiction problems. Also available – GP, dental service and Salford Citizens Advice.

Mona Street, Salford, M6 6PP (temporary premises) (Monday, Wednesday and Thursday 8am to 2pm)

• Telephone: 0161 737 8775
• Salford Loaves and Fishes online 
• Email Salford Loaves and Fishes 

Help is offered to families struggling to provide basic items for their children. People need to be referred by a support worker - usually a health visitor, housing officer, social worker or similar.

26 Wood Street, Manchester, M3 3EF

• Telephone: 0161 834 3140
• Wood Street Mission online 
• Email Wood Street Mission 

Look for funds that might be able to give a grant and/or other types of help. 

Turn2us online

Help through fuel suppliers’ trust funds towards water and energy bills, clearing arrears or practical help such as providing an A+ rated essential household appliance, help with funeral costs or even an eSkills learning voucher to increase the chances of getting employment. Charis has an unique ‘shared programme’ that means when you submit an application, they will automatically check your eligibility over all available trusts and funds to maximise the help available so you will only need to apply once.

Trinity Court, Trinity Street, Peterborough, PE1 1DA

• Telephone: 01733 421 075
• Charis online 
• Email Charis 

• Warm Salford Discount Scheme - rebate of £140 if you are a pensioner or on a low income.
• Boiler replacement - help with the cost of fitting a new boiler (home owners).
• Insultation – help with the cost of loft and wall insulation (home owners).
• Warm at Home Grants – help to fund low cost works to make a home warmer (home owners).
• Information on energy switching.      

• 0345 603 9439 - Warm Home Discount Scheme (Monday to Friday, 8.30am to 4.30pm)
• Warm Salford online 

Help to improve the home for people who are aged over 65 or are vulnerable.

• Home Improvement and Assistance online