Service standards

Salford City Council strives to provide services of the highest quality.

To ensure we achieve this, the following standards of service will be provided so residents understand the level of service they can expect to receive:

  • All children's play areas in the city will be inspected once a week
  • All children's play equipment will be maintained to national safety standards
  • Reports of damage to children's play areas will be responded to within 24 hours
  • Vehicles submitted for test or inspection will be completed within three working days
  • Vehicles submitted for inspection will be completed one working day
  • Taxi MOT testing will be carried out twice per year
  • Spot checks on taxis will be carried out in accordance with licensing enforcement officers when required

Partnerships

To help us provide the best possible service we work, as necessary, with all those with an interest in vehicle management services, including:

  • Salford City Council's licensing team
  • Greater Manchester Police
  • GMCA authorities
  • GPL
  • CP Davidson
  • Scarab sweepers
  • Urban Vision
  • Other local authorities

 Key achievements

  • Procurement of new large mechanical sweeper fleet
  • Procurement of small mechanical sweeper fleet
  • Completion of 35 hours of CPC training programme
  • Completion of tender process for new refuse vehicles

Our promises to you.

Customer perception results and targets

Results taken from customer satisfaction surveys carried out throughout the year.

Percentage of MOT customers, taxi drivers and operators who were satisfied with the speed we responded:

Results 2012 to 2013 2013 to 2014 2014 to 2015 2015 to 2016 2016 to 2017
Very satisfied 60% 36% 15% 67% 58%
Good 40% 63% 85% 32% 36%

The target for 2017 to 2018 is 95% overall.

Percentage of customers, taxi drivers and operators who were satisfied with the quality of customer service they received:

Results 2012 to 2013 2013 to 2014 2014 to 2015 2015 to 2016 2016 to 2017
Very satisfied 28% 36% 16% 72% 69%
Good 69% 63% 84% 28% 31%

The target for 2017 to 2018 is 95% overall.

Percentage of customers, taxi drivers and operators who were satisfied with the information they received:

Results 2012 to 2013 2013 to 2014 2014 to 2015 2015 to 2016 2016 to 2017
Very satisfied 12% 36% 19% 62% 44%
Good 82% 63% 81% 36% 47%

The target for 2017 to 2018 is 95% overall.

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