Service standards

Salford City Council strives to provide services of the highest quality.

To ensure we achieve this, the following standards of service will be provided so service users understand the level of service they can expect to receive:

  • All children's play areas in the city are inspected once a week
  • All children's play equipment are maintained to national safety standards
  • Reports of damage to children's play areas are responded to within 24 hours
  • Vehicles submitted for test or inspection are completed within three working days
  • Vehicles submitted for inspection are completed in one working day
  • Taxi MOT testing will be carried out twice per year
  • Spot checks on taxis are carried out in accordance with licensing enforcement officers when required

Partnerships

To help us provide the best possible service we work, as necessary, with all those with an interest in vehicle management services, including:

  • Salford City Council's licensing team
  • Greater Manchester Police
  • GMCA authorities
  • Scarab sweepers
  • Urban Vision
  • Other local authorities
  • Econ

 Key achievements

  • Procurement of new large mechanical sweeper fleet
  • Procurement of small mechanical sweeper fleet
  • Completion of 35 hours of CPC training programme
  • Completion of tender process for new refuse vehicles
  • All staff trained on customer care
  • All staff trained on GDPR

Our promises to you.

Customer perception results and targets

Results taken from customer satisfaction surveys carried out throughout the year.

Percentage of MOT customers, taxi drivers and operators who were satisfied with the speed we responded:

Results 2014 to 2015 2015 to 2016 2016 to 2017 2017 to 2018 2018 to 2019
Satisfied 100% 99% 94% 100% 100%

The target for 2019 to 2020 is 97% overall.

Percentage of customers, taxi drivers and operators who were satisfied with the quality of customer service they received:

Results 2014 to 2015 2015 to 2016 2016 to 2017 2017 to 2018 2018 to 2019
Excellent 16% 72% 69% 68% 83%
Good 84% 28% 31% 32% 17%

The target for 2019 to 2020 is 97% overall.

Percentage of customers, taxi drivers and operators who were satisfied with the information they received:

Results 2014 to 2015 2015 to 2016 2016 to 2017 2017 to 2018 2018 to 2019
Excellent 19% 62% 44% 49% 76%
Good 81% 36% 47% 51% 24%

The target for 2019 to 2020 is 97% overall.

This page was last updated on 14 October 2019

Rate this page