Due to the national guidance regarding coronavirus, we have carefully considered how best to provide the service for the foreseeable future and will be providing charging assessments and benefits advice by telephone and email only.
Salford City Council has charged for non-residential care since approximately 2003. Non-residential care is care which is usually not in a care home. This includes day care in places like a day centre, home care or respite care.
Respite care is any temporary care of a sick, elderly or disabled person which provides a break for their usual carer. The charging assessment team does not do assessments for respite charging. Queries on this should be directed to Client Affairs (please see below).
The power to charge for these services currently comes from the Care Act 2014.
The charging assessment team are the people who calculate the amount you are asked to contribute towards the costs of your care.
In Salford we recognise that charging for some services is essential but may impact disproportionately on people with a low fixed income such as social security benefits or pensions.
In line with our values and especially “listening and acting on what people say” we want to ensure that anyone we charge for non-residential care receives the best possible service and has had their income maximised.
We also take account of two of our eight priorities as a council. These are
In most local authorities charging assessment is based within the Finance or similar teams. Uniquely in Salford our charging assessors are based within our Welfare Rights and Debt Advice Service. This is because our charging assessors have two roles.
When you are contacted by a charging assessor they will be looking to
Often, people can become better off because the benefit check identifies missing entitlements. Once those are in place their overall income may be more than it was before, even after they have paid for their care.
There is no need to refer yourself for a charging assessment. Your details are passed to the charging assessors team as soon as non-residential care is put in place.
If you are receiving non-residential care and have a new benefit or debt issue for which you would like immediate advice or representation you do not need to contact your charging assessor. You can contact the welfare rights or debt advice service.
The letter confirming how much you will pay for your non-residential care also tells you about your right to appeal. You may represent yourself or ask for an advocacy organisation to help you. You can find the appeal forms at the bottom of this page. They should be posted to the address on the form. They can also be emailed directly to firstname.lastname@example.org.
If you are unable to view documents of these types, our downloads page provides links to viewing software.
This page was last updated on 16 December 2020