We're sorry but due to an increase in demand for benefits advice, it may take longer than usual to get back to you if your enquiry is about welfare rights. Please be assured we are dealing with your request.
You can refer yourself or another person for welfare rights and/or debt advice or representation via our online referral form.
If you are completing this for another person you may need them with you in order to fully complete their personal details.
The debt advice service provides advice for people who have complex/priority debts or a need for debt related court representation.
If you would prefer to talk to someone on the telephone about debt advice or representation you can ring our debt advice line on 0800 345 7323. This is open Mondays and Wednesdays between 1pm and 4pm and 9.30am to 12.30pm on Fridays apart from Bank Holidays. It is not possible to leave a voicemail outside of those hours.
If you have a single debt or non-priority debts please contact an agency that can advise you. These include:
If you would prefer to talk to someone on the telephone about welfare rights advice or representation you can ring our welfare rights advice line on 0800 345 7375. This is open Monday to Friday between 10am and 12pm (midday) apart from Bank Holidays. It is not possible to leave a voicemail outside of those hours.
Alternatively you can ordinarily make an appointment to see a welfare rights officer via your GP surgery or health centre if you see a GP at:
Ring the reception of your centre, practice or surgery and ask for the next available appointment with a welfare rights officer. Other types of appointment may be available if there is no alternative.
The Arabic linkworker service offers welfare rights advice or representation as well as advice on accessing other local services to people for whom Arabic is their first or only language.
If you would prefer to talk to someone in Arabic on the telephone about welfare rights advice or representation you can ring our Arabic linkworker advice line on 0800 345 7370. This is open Wednesday from 10am to 1pm apart from Bank Holidays.
This page was last updated on 20 January 2023