Contact the Welfare Rights and Debt Advice Service

How to contact us for advice or representation

We're sorry but due to an increase in demand for benefits advice, it may take longer than usual to get back to you if your enquiry is about welfare rights. Please be assured we are dealing with your request.

Know your rights - expect advice on benefits and debt - Salford Welfare Rights and Debt Advice Service

Online

You can refer yourself or another person for welfare rights and/or debt advice or representation via our online referral form.

If you are completing this for another person you may need them with you in order to fully complete their personal details. 

Complete our online referral form

Other routes to debt advice or representation

By telephone

The debt advice service provides advice for people who have complex/priority debts or a need for debt related court representation.

If you would prefer to talk to someone on the telephone about debt advice or representation you can ring our debt advice line on 0800 345 7323. This is open Mondays and Wednesdays between 1pm and 4pm and 9.30am to 12.30pm on Fridays apart from Bank Holidays. It is not possible to leave a voicemail outside of those hours.

If you have a single debt or non-priority debts please contact an agency that can advise you. These include:

Other routes to welfare rights advice or representation

By telephone

If you would prefer to talk to someone on the telephone about welfare rights advice or representation you can ring our welfare rights advice line on 0800 345 7375. This is open Monday to Friday between 10am and 12pm (midday) apart from Bank Holidays. It is not possible to leave a voicemail outside of those hours.

Via your GP practice or health centre

Alternatively you can ordinarily make an appointment to see a welfare rights officer via your GP surgery or health centre if you see a GP at:

Ring the reception of your centre, practice or surgery and ask for the next available appointment with a welfare rights officer. Other types of appointment may be available if there is no alternative.

Via our Arabic speaking linkworker service

Unfortunately, we cannot offer the Arabic Linkworker service at present.

If Arabic is your first or only language, you can get still get advice through our online referral system or by calling our advice lines. We can arrange for an interpreter if needed.

This page was last updated on 2 January 2024

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