Due to the national guidance regarding coronavirus, we have carefully considered how best to provide the service for the foreseeable future and this is to provide welfare rights and debt advice by telephone and email only.
We plan to continue our telephone advice lines but there may be some changes to the times we operate. Please check these pages which will be regularly updated.
You can still contact us for advice at any time by using our online enquiry forms below and an adviser will try to contact you within the next two working days.
If you have an ongoing case and a named worker please contact your adviser by email or telephone to arrange a convenient time when a telephone appointment can be scheduled.
Telephone 0800 345 7375 Monday to Friday between 10am and 12pm.
Make a telephone appointment via your GP surgery if you usually see your GP at:
The debt advice service provides advice for people who have complex/priority debts. If you have a single debt or non priority debts please contact an agency that can advise you. These include:
Telephone 0800 345 7323 Mondays and Wednesdays between 1pm to 4pm.
For Arabic speaking referrals only.
Telephone 0800 345 7370 Monday to Friday between 9am and 4pm.
If you are unable to view documents of these types, our downloads page provides links to viewing software.
This page was last updated on 7 April 2017