Contact the Welfare Rights and Debt Advice Service

Important notice about our services during the coronavirus pandemic

Due to the national guidance and local restrictions regarding coronavirus, we have carefully considered how best to provide our service for the foreseeable future. We have taken into account what we know at present and will be providing welfare rights and debt advice by telephone and email only. We can also provide representation for telephone or paper hearings.

You can still contact us for advice at any time by using our online enquiry form below and an adviser will try to contact you within the next two working days. Alternately you can ring the appropriate debt or welfare rights telephone lines during their opening hours as detailed below. 

If you have an ongoing case and a named adviser please contact your adviser by email or their direct telephone number to arrange a convenient time when a telephone appointment can be arranged.

How to contact us for advice or representation

Online

You can refer yourself or another person for welfare rights and/or debt advice or representation via our online referral form.

If you are completing this for another person you may need them with you in order to fully complete their personal details. 

Complete our online referral form

Other routes to debt advice or representation

By telephone

The debt advice service provides advice for people who have complex/priority debts or a need for debt related court representation.

If you would prefer to talk to someone on the telephone about debt advice or representation you can ring our debt advice line on 0800 345 7323. This is open Monday and Wednesday between 1pm and 4pm apart from Bank Holidays. It is not possible to leave a voicemail outside of those hours.

If you have a single debt or non-priority debts please contact an agency that can advise you. These include:

Other routes to welfare rights advice or representation

By telephone

If you would prefer to talk to someone on the telephone about welfare rights advice or representation you can ring our welfare rights advice line on 0800 345 7375. This is open Monday to Friday between 10am and 12pm (midday) apart from Bank Holidays. It is not possible to leave a voicemail outside of those hours.

Via your GP practice or health centre

Alternatively you can ordinarily make an appointment to see a welfare rights officer via your GP surgery or health centre if you see a GP at:

Ring the reception of your centre, practice or surgery and ask for the next available appointment with a welfare rights officer. Please note that during the pandemic all appointments are currently telephone only.

Via our Arabic speaking linkworker service

The Arabic linkworker service offers welfare rights advice or representation as well as advice on accessing other local services to people for whom Arabic is their first or only language.

If you would prefer to talk to someone in Arabic on the telephone about welfare rights advice or representation you can ring our Arabic linkworker advice line on 0800 345 7370. This is open Monday to Friday between 9am and 4pm apart from Bank Holidays.

This page was last updated on 9 October 2020

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