We in the Welfare Rights Advice Service, cannot advice you on how to manage your money or with general budgeting support. For advice on budgeting and money management we recommend the government’s Money Helper website or if you have a health condition that causes budgeting difficulties you may consider seeking support from Adult Social Care or via an assessment for care or support services.
How to contact us for advice or representation
Online
You can refer yourself or another person for welfare rights and/or debt advice or representation via our online referral form.
If you are completing this for another person you may need them with you in order to fully complete their personal details.
Complete our online referral form
Other routes to debt advice or representation
By telephone
The debt advice service provides advice for people who have complex/priority debts or a need for debt related court representation.
If you would prefer to talk to someone on the telephone about debt advice or representation you can ring our debt advice line on 0800 345 7323.
The debt advice line is available to the public and professionals at the following times (with the exception of Bank Holidays and the service shut down period between Christmas and New Year each year):
Mondays, 1pm to 4pm
Tuesdays, 9.30am to 12.30pm
Wednesdays, 1pm to 4pm
Thursdays, 9.30am to 12.30pm
Fridays, 9.30am to 12.30pm
It is not possible to leave a voicemail outside of those hours.
If you have a single debt or non-priority debts please contact an agency that can advise you. These include:
Other routes to welfare rights advice or representation
By telephone
If you would prefer to talk to someone on the telephone about welfare rights advice or representation you can ring our welfare rights advice line on 0800 345 7375. This is open Monday to Friday between 10am and 12pm (midday) apart from Bank Holidays. It is not possible to leave a voicemail outside of those hours.
Via your GP practice or health centre
Alternatively you can ordinarily make an appointment to see a welfare rights officer via your GP surgery or health centre if you see a GP at:
Mosslands Medical Practice - 0161 776 0737
Lower Broughton Health Centre - 0161 983 0016
Newbury Green Health Centre - 0161 983 0800
Langworthy Medical Practice - 0161 737 9244
Ordsall Health Surgery - 0161 983 0080
Silverdale Medical Practice - 0161 983 0940
Springfield Medical Centre - 0161 871 2450
Ring the reception of your centre, practice or surgery and ask for the next available appointment with a welfare rights officer. Other types of appointment may be available if there is no alternative.
Via our Arabic speaking Welfare Rights Officer
Make a referral using the online form and stipulate that you speak Arabic. Alternatively, you can call the Adviceline and request a callback from our Arabic Speaking Welfare Rights Officer.
This page was last updated on 26 February 2026