Our staff at Salford Register Office are committed to providing excellent customer service.
Our customers can be assured of a polite and courteous service at all times when dealing with Salford Register Office
We will offer to explain any complex rules and regulations
We aim to see everyone within ten minutes of their appointment time. To help us do this, please arrive in good time for your appointment.
If you telephone us, the call will be answered by our call centre staff, there is a call queuing system and your call will be answered as soon as possible.
We provide in house training for all our staff on a regular basis.
Office environment
We aim to ensure our customers visiting our offices feel comfortable and that the experience is a professional and dignified one.
We offer:
A designated reception area for registration customers only
Private interview rooms for birth, death, notice of marriage appointments and nationality checking service appointments
Private waiting areas outside individual offices, for customers with appointments
A large ceremony room
A statutory Register Office ceremony room
Measuring our performance to our customers
We will monitor our success in meeting our duty to you and record our performance standards
This information will be published on our website every 12 months and displayed in the Register Office reception.
We value your opinion
We have customer satisfaction forms in our reception which you may complete and return to us.
Comments cards are available in individual offices for your views on the registration processes.
If you have a formal complaint, where you feel it cannot be resolved by speaking to a member of our team, Salford City Council has a formal complaints procedure.