Received a phone call, text message, or email about your Business Rates account?

Salford City Council uses a range of communication channels including phone calls, SMS messages, and emails to support you with your business rates account. These messages are designed to provide helpful information, reminders, and guidance so you have everything you need to manage your business rates  account with confidence.

Why we might contact you:

We may contact you for several reasons, such as:

• Advising you have missed a payment
• Informing you that your account is in arrears and giving you the opportunity to settle before the council instructs Manchester Magistrates Court to issue a court summons
• Offering services such as paperless e-billing to help you manage your account
• Asking for your feedback on how we can improve Salford’s Business Rates service

How to recognise our calls or messages:

• Calls will come from 0161 793 2929
• If you receive a call from this number, it is not a scam
• Emails will come from ndrdocman@salford.gov.uk 

Can I call this number back?

• You can only call this number if we have contacted you first
• It will not accept calls from unrecognised numbers
• For all other enquiries, call our main Business Rates line:
  0161 793 2500 (Option 1, then Option 3) Available 10am to 3pm, Monday to Friday (excluding bank holidays) or 
• Use the Live Chat facility on any Business Rates page on this website

What information will be in the call or message?

Our messages may include:

• Personal details about your account and balances
• The purpose of the contact and what to do next
• Options for next steps, which may include:
  
  • Links to relevant pages on www.salford.gov.uk/businessrates
  • Transfer to our secure payment line: 0300 456 0645
  • Transfer to a Business Rates advisor

Important: You will not be asked for personal information before speaking to an advisor.

Privacy notice:

See our Privacy Notice (Adobe PDF format, 128kb) for details on how we manage your personal data.

Can I change the number or email you contact me on?

Its important we have your correct details. To inform us of any changes please use our update your contact details online form.