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Sign in or register for an accountIf you or your family and friends are deaf, have hearing loss or have difficulty speaking, and need support when dealing with Salford City Council, we offer a free video call service. Working in partnership with the digital BSL interpreting service, Convo, we can enable d/Deaf residents to be able to contact council services by telephone.
You can access Convo Now through the free app available on iOS, Android, or a web browser. Simply find Salford City Council in the Community Directory and press the ‘call’ button to get connected for free. From the moment you connect, the interpreter is there, ready to reach the right person and support the conversation throughout.
First-time users will be asked to register once. This keeps your account secure and allows your call to be returned if needed using your unique code.
To be able to receive callbacks, please provide your unique number, which is on the homepage of the Convo Now app. This unique code will allow you to receive a callback. See Convo’s Knowledge Base for support in receiving callbacks.
You can also use Convo Access at the locations listed below. Simply find the green Convo QR code, scan the QR code and connect to a qualified remote BSL interpreter for in-person face-to-face communication.