If water stops flowing in your home during very cold weather, you may have a frozen pipe.
United Utilities say it often happens where the pipe that supplies an individual property comes out of the ground and enters the house. This is usually near the stop tap which is often under the kitchen sink.
Unfortunately, this is not something United Utilities can fix, but there are simple steps to take to gently defrost the pipe and get the water moving again.
If this doesn’t work and you still have no water, there could be a problem with the water supply network in the street outside. Check to see if there are any issues in your area or call United Utilities on 03456 723 723.
United Utilities has advice on how to winterproof your home.
Make sure you know where your stop tap is and check that it works. It’s usually under the kitchen sink but can also be in garages or cellars.
Keep your plumber’s contact details at hand or check if a water pipe leak or burst is covered on your home or business insurance.
Insulate pipes outside and in the garage or loft which will also prevent heat escaping from hot water pipes and save money on your energy bills.
Protect outside taps with an insulated cover
United Utilities has a Priority Services scheme, offering additional support for customers who are elderly, in ill health, have a disability or mental health problems and those customers who may have financial worries or language barriers. Register online or call 0345 672 2888.