Important notice about coronavirus

Salford Housing Options Point building is currently closed until further notice.

If you are homeless or need advice and information please call 0161 793 2020. Please be prepared to be asked to wait for a call back.

If you require emergency accommodation outside of our opening hours, please contact the out of hours team on 0161 794 8888.

Thank you for your co-operation.

It is important to get help as soon as you have a problem. Salford Housing Options Point have trained officers to help stop you from losing your home. They can also help you move to more suitable accommodation.

What do I do if I have nowhere to live?

If you are homeless today, go to Salford Housing Options Point and ask for housing options advice. They're based at:

  • 7 Wesley Street, Swinton, M27 6AD

The service is open:

  • 8.30am to 4.30pm on Monday, Wednesday, Thursday and Friday
  • 1pm to 4.30pm on Tuesday

If you require emergency accommodation outside of our opening hours, please contact the out of hours team on 0161 794 8888.

You can also go to Salford Loaves and Fishes on Paddington Close in Pendleton on Mondays, Wednesdays or Thursdays.

Do I need to bring anything?

You will need to take the following with you:

  • Proof of your ID such as a valid passport, a driving licence, a medical card, a letter from your GP
  • Proof of your income or benefits
  • Proof of your National Insurance number

What will I be asked at my housing options assessment?

You will be asked questions about your current housing situation. This is important as it will allow the team to provide you with tailored advice relevant to your circumstances. If you have nowhere to live, this will trigger a homelessness assessment, under the homelessness legislation.

What is temporary accommodation?

Customers who are assessed under the homelessness legislation as having a priority need, and have no accommodation available to them that evening, may be offered emergency accommodation.

This could be a hostel or bed-and-breakfast accommodation.

When will I receive a decision?

Once we have completed your assessment, we will write to you with our decision. If we have accepted a duty to re-house you, we will give you priority on Salford Home Search for finding a new home.

You will have a limited amount of time to place your 'expression of interest' on a property (an expression of interest is a way of registering your interest in a property - please visit renting from a council or housing association for more information).

Where can I get more help?

You can speak to your housing options officer who will:

  • give you advice about your rights
  • refer into relevant alternative support services
  • help you to secure settled accommodation

For independent advice about your rights you can also contact:

Salford City Citizens Advice Bureau
Salford Precinct
25a Hankinson Way
M6 5JA

Telephone: 0845 345 4345
Salford CAB website

Opening hours: 10am to 2pm Monday, Tuesday, Thursday, Friday

Shelter (for urgent housing advice)

Telephone: 0808 800 4444

  • 8am to 8pm from Monday to Friday
  • 8am to 5pm on Saturday and Sunday

Are you concerned about someone sleeping rough? 

If yes, you can email the supported tenancies team and they will visit the individual to discuss what support they can offer.

Please email supportten@salford.gov.uk.

Or you can also make a notification through the StreetLink website, these will then be picked up by our outreach service.

Ideally, it would be helpful if you could provide details of:

  • Their location
  • Gender
  • Approximate age

However, the more information you can provide, the better.

Downloadable documents

If you are unable to view documents of these types, our downloads page provides links to viewing software.

This page was last updated on 30 September 2020

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