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Help and support with the cost of living

Worried about keeping your home, homeless or may become homeless?

If you are worried about keeping your home, are currently homeless, worried about losing your home or your landlord is bothering you, the important thing is to seek help as early as possible.

Salford Housing Options Service is the main council service that provides housing and homelessness advice and assistance.

How do I contact them?

The Housing Options Service offers an appointment-based service to people who are threatened with homelessness. People can self-refer to the service by completing the following form or someone can refer another person, with their permission.

Referral form

When the form is submitted the person being referred will be allocated a Homelessness Prevention Officer who will contact them within 3 working days to discuss their situation, provide advice and arrange an assessment where necessary.

People who are homeless today should present at Salford Housing Options where a short initial assessment will be offered to confirm that they are homeless immediately. Where this is the case, a same day full assessment by a Homeless Prevention Officer will be offered.

Individuals or families should only attend the office if they have nowhere to go on the day. Otherwise, they should complete the self-referral form. If an individual or family attends the office but does have somewhere to stay (including temporarily), they will be asked to complete this referral and may need to attend again on a later date.

Salford Housing Options are located at:

Ground Floor
Salford Civic Centre
Chorley Road
Swinton
M27 5AD

Opening hours are:

  • 8.30am to 4.30pm on Monday, Tuesday, Wednesday and Friday

  • 12.30pm to 4.30pm on Thursday

If someone needs emergency accommodation outside the opening hours, please contact the Out of Hours service on 0161 794 8888.

How can Salford Housing Options Service help you?

  • Talk through your housing concerns to find out what support or help you might need

  • Provide advice and information to try to prevent you from losing your home or to try to help you find a home

  • Ask other services to help you if you need their help, such as services that make sure you are getting all the benefits you need or who can help you to sort out any money worries

  • If you are someone that the service can help then they will agree with you, how they can help you and what you need to do to try to stop you losing your home or to find a new home

Do I need to bring anything? You will need to take the following with you:

  • One proof of identification such as valid passport, driving licence, medical card or GP letter

  • One proof of income / benefits such as benefits letter, wage slip or bank statement

  • Proof of national insurance number

  • Proof of any health conditions and medication – if possible

Currently homeless

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