The environmental protection team prioritises all complaints it receives to ensure that the most urgent complaints are dealt with first.
Please see below for expected maximum response times. After reporting your complaint, please gather as much evidence as possible as to the extent that the issues are affecting you by completing the diary sheets at the bottom of this page.
Alternatively, if you would like a copy to be sent to you by post, please email email@example.com.
A minimum of two weeks information will be required.
|Type of nuisance||Maximum response time||Are nuisance record sheets needed?|
|Noise nuisances from commercial or industrial premises||2 days||Yes, if the noise is intermittent|
|Smoke from commercial, industrial or domestic premises||2 days||Yes, if the noise is intermittent|
|Other nuisances from commercial, industrial premises||2 days||Yes, if the noise is intermittent|
|Above ground toilet drainage||2 days||No|
|Water disconnections||2 days||No|
|Waste chemicals on land||2 days||No|
|Noise from intruder alarms||2 days||No, unless it is intermittent|
|Domestic generated noise nuisance (see exceptions below)||7 days||Yes|
|Barking dogs, noise from other animals, PA systems, calls to worship||8 weeks||Yes|
|Other domestic nuisances||7 days||Yes|
|Surface drainage (not foul)||7 days||No|
The team will not investigate DIY noise from domestic premises unless it has been:
For advice about our procedures and the legislation we use please see our frequently asked questions page
If you are unable to view documents of these types, our downloads page provides links to viewing software.