Help us to help your business: Ensure your business is notified of new reliefs/discounts
It’s essential that you keep us up to date with your correct contact details so we can support you with your business rates bill.
This means that we can make you aware of any government changes that may affect your business rates bill including new reliefs and/or discounts that may affect the amount you pay. Also we know that occasionally payments get missed. If this happens, we want to be able to proactively contact to prevent any form of recovery action being taken against your business. Please complete the online form with your details.
Whether you’re worried about being able to pay your bill or would like a health check to ensure you’re accessing all available support, please get in touch:
Online is quickest and easiest:
We have a dedicated Digital Assistant that can help you navigate and find the information you need on our website. This can be accessed on any business rates webpage at any time by clicking on the webchat symbol at the bottom of the web page
If you cannot find the information you require you can chat with one of our dedicated business rates advisors to discuss your individual circumstances between 8.30am and 4.30pm. This can be accessed at the end of the Digital Assistant’s pre-set questions via webchat on any of our business rates web pages
By phone:
If you would prefer to speak directly to a Business Rates officer, please call 0161 793 2500 and select option 1 followed by option 3 between 10am and 3pm, Monday to Friday (excluding Bank Holidays).
Drop into your local Gateway:
You can drop into your local Gateway Centre at a time that suits you on any weekday between 8.30am and 4.30pm to talk to a friendly council advisor.
No appointment necessary but please note this is for general business rates enquiries only.
Gateway locations
Face to face appointment with a Business Rates advisor at Swinton Gateway
If none of the above options have worked for you, please feel free to book a face to face appointment at Swinton Gateway with one of our Business Rates advisors. The appointments are available every Thursday between 10am and 3pm and can be booked by clicking on the link below:
Book an appointment with a Business Rates Advisor
Need extra business support advice
Our partner agency the Business Growth Hub offers free independent business support and a member of the dedicated Salford team can be requested to attend your face to face appointment via the above booking link.
Received a message from Salford City Council?
Salford City Council uses a range of communication channels including phone calls, SMS messages, and emails to support you with your business rates account. These messages are designed to provide helpful information, reminders, and guidance so you have everything you need to manage your business rates account with confidence. Further details are explained on our Received a call, text or email from Business Rates page.