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Sign in or register for an accountThe council is warning residents to be on their guard after a spate of scams, which are often but not always about council tax.
In summer 2025 many councils reported incidents of residents receiving emails purporting to be sent by their local authority, advising that a payment to their Council Tax account is outstanding. Each of the emails contains a link, asking residents to verify their payment details/status of their Council Tax account. Emails have been sent using the following email addresses:
Make sure you check the sender’s email address before clicking on any links. We only send emails from salford.gov.uk usually prefixed by donotreply.
We would not ask you to verify a payment. If we include a weblink, it would be to our website with options of how to pay.
You can check your council tax account details via your Salford Customer Account which is easy to sign up to online.
Previously there was a spate of emails asking you to click on a link and confirm bank details in order for a refund of council tax to be credited to your bank account.
Please be aware that the council will never text or email to ask you to confirm bank details in this way.
Be aware of scam text messages claiming to be from @DWP.gov.uk.
We’re aware of a fraudulent text currently doing the rounds.
It says that you've not submitted an application for the winter heating allowance or the information you've already submitted previously is incorrect.
Always be careful about links and never share personal or financial details.
Only engage with trusted official sources.
Other scam texts ask you to click on a link and confirm bank details in order for a refund of council tax to be credited to your bank account.
The text says you have a pending COVID-19 grant and to click on a weblink from Ukgrantservice-claim.com. This is a suspicious website so don’t click on it.
The caller says that you’re entitled to a rebate but asks for your bank details and an administrative fee before releasing the money. We would never ask for an administration fee to be paid before issuing a refund.
We'd never contact you to say that if you didn’t call back about the council tax you owed, the police would be involved and a warrant put out for your arrest.
Don’t call back unusual phone numbers or ones starting with 00.
Here are some tips from the GOV.UK website to help avoid falling victim to internet scams and phishing
If you suspect you have been the victim of a scam you can get advice and report it at GOV.UK.
This page was last updated on 10 July 2025