Log in to the Family Portal to make a school application
All applications for school places can be viewed in the Family Portal application system using the link below. Your school offer will appear in the portal on 1 March for secondary places and 19 April for nursery and reception places. You can continue to use the below link to apply for a move of school during the school year at any time.
The step by step process for applying for a school place online in the Family Portal is as follows:
If you are having difficulties using the online application service, the answers to the following questions may be helpful.
What do I need to apply online?
You need access to a computer and an email account. The council offers free computer access at libraries. If you do not have an email address local library staff may be able to help you set up a free account. You can now use the online application form on mobile phones or tablets.
Will my online application be secure?
Yes, there is a series of security features which will prevent anyone from seeing information they are not entitled to see.
I can't click on the link in my registration email
Copy the address into your browser to complete the registration process.
Why can't I find the school I am looking for?
Check whether your postcode is still showing in the left hand box and that you have selected schools in the correct local authority area. You should remove the postcode and just search within the local authority area. If you are still having problems, try entering just part of the school name. For example, if you can’t find ‘St George’s CE Primary School’, try entering just ‘George’ and the search facility will be more likely to find the school you are looking for.
If I can't finish the application in one go, can I save it and go back later?
Yes, up to the closing date for applications.
Having submitted an online application, will I be able to change my preferences?
As with a paper application you can change your preferences right up to the closing date. You just need to log back into your application in the Family Portal using the email address and password that you used when you registered. You must remember to resubmit your application once you have completed your changes.
How will I know that changes have been saved?
Every time you resubmit your online application you will receive an email confirming the status of your application.
I am concerned that technology sometimes fails, should I send a paper copy as well?
If you apply online you do not need to submit a paper application. The system notifies you of the status of your application by email. If you do not receive an email confirming your application is submitted please contact the local authority using the ‘Contact us online’ form above.
What should I do if I have not received an email confirming that I have submitted my application?
When your application has been submitted you should receive a confirmation email. If one does not arrive in your inbox please check your 'trash' or 'junk' mail. Please note some free accounts (eg, Gmail, outlook.com) become inactive if you do not sign in for a period of time. After an account becomes inactive incoming messages will be sent back to the sender as undeliverable. If you still do not appear to have received an acknowledgement email you may have entered your email address incorrectly. Please contact the school admissions team using our online form.
I can't remember my password. What should I do?
If you forget your password and wish to view or change your online application click on the 'forgotten password' link on the homepage. You will receive an email and you will need to follow the instructions within the email to reset your password.
When will I get the result of my application?
If you applied online you will be able to review the result through the Family Portal. This is 1 March 2022 for secondary applications and 19 April 2022 for nursery and reception applications. You will be able to log in to the service on offer day to view your results and respond to the school offer made to your child.
Where can you find out more information on the application process?
These web pages on school admissions contain all the information you need to understand the process for applying for a school place. You can find out about the procedures for admissions for nursery, reception and secondary schools, as well as the viewing the admission policy for each primary or secondary school.
We aim to help parents get their child a place in the school of their choice. However, as many schools receive more applications than they have places, we need a process to decide which children get a place and which have to go to other schools. As a result we ask for you to choose a number of schools and put them in order of your choice.
If you’re applying for a school place using a paper form you can submit your application and any supporting documents by visiting one of our Scan Zones. Scan Zones are located in all the Gateways and Broughton Hub, they are touch screen, tablet devices that allow customers to self-scan documents.
This page was last updated on 1 September 2021