Domestic abuse: useful contacts

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In an emergency, always dial 999.

If you’re in danger and can’t talk, call 999, listen to the questions and respond by whispering, coughing or tapping the phone if you can. You may be asked to press 55 so police can help you.

If you call 999 from a landline police can track your location.

Emergency text

If you are d/Deaf, hard of hearing or have difficulty speaking you can send an emergency text. You must register your phone with the emergencySMS. Text REGISTER to 999. You will get a text which tells you what to do next. Do this when it is safe so you can text when you are in danger.

  • Police:

0161 856 5171, information on the GMP website about domestic abuse and useful contacts

  • Safe in Salford domestic abuse support service:

Monday to Friday 9am to 5pm 0161 793 3232 or email Staff aim to respond to phone messages within 24 hours and emails within 72 hours. To help us keep our phoneline free for urgent support, please email us where possible.

  • Housing advice:

Salford Housing Options Point (SHOP) provides a wide range of housing advice and assistance. It is open at Salford Civic Centre, Chorley Road, Swinton, M27 5AD 8.30am to 4.30pm Monday to Wednesday and Fridays; 10am to 4.30pm on Thursdays.


If you need emergency accommodation outside office hours please call Salford City Council’s out of hours service on 0161 794 8888.

Please also see Shelter for advice on housing in domestic abuse situations.

Get help


Call: 0800 1111
Trained counsellors for supporting and advising children.

NSPCC helpline

Call: 0808 800 5000
24 hour helpline offering counselling for children and for reporting concerns regarding children.

St Mary’s Sexual Assault Centre

Call: 0161 276 6515
24 hour confidential service

Jewish Women’s Aid

Call: 0808 801 0500
Monday to Thursday, 9.30am to 9pm

English National Domestic Violence Helpline

Call: 0808 2000 247
Translation facilities if your first language is not English.
BT Type Talk for callers with hearing difficulties.
Telephone: 0808 200 0247 (24 hours)
Email: (you will receive a response within three working days)

Galop for lesbian, gay, bisexual and transgender people

Call: 0800 999 5428

Rape Crisis (England and Wales)

Call: 0808 802 9999

Victim support (free support line)

Greater Manchester call: 0300 303 0162; nationally call: 08 08 16 89 111
Lines are open Monday to Friday, 9am to 7pm and Saturday 9am to 5pm.
Contact via live chat  from 9am to 5pm Monday to Friday. 

Ask for help online

Women's Aid

The Women's Aid website provides a wide range of resources to help women and young people.

This includes The Survivor's Handbook  which provides a range of information including legal and housing advice, tips on how to create a safety plan and advice for people with specialist housing needs. It's available in 11 languages and in audio. 

Women’s Aid also has a website all about love and healthy relationships with danger signs to look out for, stories from women who survived toxic relationships and advice on what to do. Love shouldn’t feel bad and everyone has a right to be safe and happy.

They also run a website to support to children and teenagers who may be living in a home affected by domestic violence, or who may be in a violent relationship themselves.

Call: 0808 200 0247 (24 hours)

Rights of Women

Rights of Women offers confidential legal advice on domestic and sexual violence. They produce free information sheets which can be downloaded from their website.

Family law advice line: 020 7251 6577 (Monday, Tuesday, Wednesday and Thursday 7pm to 9pm; Friday 12 noon to 2pm)

Criminal law advice line: 020 7251 8887 (Tuesday 11am to 1pm)

Immigration and asylum law advice line: 020 7490 7689 (Monday 12 noon to 3pm; Thursday 10am to 1pm)

Textphone advice line: 020 7490 2562 (on the days and times above)

Administration: 020 7251 6575
Fax: 020 7490 5377

Finding Legal Options for Women Survivors (FLOWS)

FLOWS gives legal advice to women who are affected by domestic abuse - they also give advice to front line workers.

Call: 0203 745 7707 from 9am to 5pm every day.

Honour Network Helpline

The Honour Network Helpline is a national helpline run by Karma Nirvana, a national charity which advises victims and survivors of forced marriage and honour-based abuse.

Honour Network Helpline
PO Box 148
LS13 9DB

Call: 0800 599 9247 (Monday to Friday from 9.30am to 5pm)

Action on Elder Abuse

Confidential advice and information to older people who are victims of violence or abuse. Relatives and friends can also contact the helpline on your behalf of the older person.

Helpline: 0808 808 8141 (freephone Monday to Friday from 9am to 5pm)

The Greater Manchester Domestic Abuse Helpline

Monday to Friday 10am to 4pm 0800 254 0909.

For anyone over 16 who is experiencing or has experienced domestic abuse and violence in any form and their friends and family who want to support them.

It can help with emotional support, legal options, safety planning, housing and referrals to refuges. Calls are confidential and not recorded. Support is available if English is not your first language.

The Community Helpline Language Service (CHLS)

Monday to Friday 10am to 4pm 0800 254 0909.

The CHLS provides advice in Urdu and Punjabi. It is a confidential service whose workers understand Black, Asian and minority ethnic communities, cultures and issues. It runs alongside the Greater Manchester Domestic Abuse Helpline.

Help if you are deaf

SignHealth specialises in supporting deaf people.

Help for men

Men's Advice Line

The Men's Advice Line is a confidential helpline for all men experiencing domestic violence by a current or ex-partner. They provide emotional support and practical advice, and can give you details of specialist services that can give you advice on legal, housing, child contact, mental health and other issues.

Call: 0808 801 0327
The helpline is open Monday to Friday, 10am to 1pm and 2pm to 5pm

ManKind Initiative

The ManKind Initiative is a charity offering information and support to men who are victims of domestic abuse or violence. This can include information and support on reporting incidents, police procedures, housing, benefits and injunctions. They can refer you to a refuge, local authority or other another support service if you need it.

Call: 01823 334 244
Open Monday to Friday, 10am to 4pm and 7pm to 9pm (except Friday evenings)


This is a helpline for men who have been victims of rape or sexual abuse.

Online chat with SurvivorsUK
Text message: 020 3322 1860
WhatsApp: 07491 816064

Open Monday to Sunday, 12pm to 8pm

Admin: 0203 598 3898 (Monday to Friday, 9.30am to 5pm)


A national helpline for men who have who have been raped, assaulted or abused in childhood or adult life. The helpline also supports partners (male and female) and family members of abused men.

Call: 0808 808 4321
Open on Thursday evenings, 8pm to 10pm

Help with stalking

National Stalking Helpline

Advice on how to deal with any type of stalking behaviour, including how to report it to the police

Call: 0808 802 0300
Open Monday to Friday, 9.30am to 4pm

Support for children and young people

Free counselling and support for under 18s who have experienced domestic abuse is available from TLC Talk, Listen, Change. Call 0161 872 1100.

TDAS has one to one and group-based programmes to provide support to children and families and independent advocates who can work directly with young people. Call 0161 872 7368 or visit the TDAS website.

Help to stop your abusive behaviour

Respect Phoneline

Respect Phoneline offers information and advice to men and women in heterosexual or same-sex relationships who want to stop their violent behaviour.

Call: 0808 802 4040 (free from landlines and most mobiles) Monday to Friday 10am to 1 pm and 2pm to 5pm)

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This page was last updated on 5 January 2023

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