Registered providers

All registered providers have a designated safeguarding lead who is responsible for safeguarding. If there is a safeguarding issue with the tenant of a registered provider contact should be made at the earliest opportunity with the designated person to discuss what help/support is available to try and resolve issues and to link into any multi-agency meetings.

All staff are trained in safeguarding, this includes operatives who are going into homes to carry out repairs – they are sometimes the eyes and ears of the community and are often the first, or only people going into homes of vulnerable households and can see things that cause concern. They have a duty to follow their organisations procedures and report all concerns.

It is essential to share relevant information with the housing provider at the earliest stage where there are issues/concerns in relation to the tenancy. Housing often get involved in cases at a later stage when households are facing a crisis or an eviction – this is too late.

There may be support available through the housing provider who have internal support services which are there to help their tenants keep their home.

Please contact the provider directly to discuss any safeguarding concerns.

This page was last updated on 17 April 2026