Frequently asked questions about Blue Badges

If you need any help/advice or wish to make a payment, please call the Blue Badge Team on 0161 793 2500.

We also have an online blue badge contact form if you prefer to contact us this way.

If you have any questions about Blue Badges please see our frequently asked questions below.

Where do I return supporting information to?

You can return them to any of the following places:

Or if information has been requested by the Blue Badge Team, you will receive an email with a link where you can upload your information directly.

How long does a Blue Badge last for?

A badge is issued for a maximum of three years. Badges can end sooner if there is an end to any eligible benefits, for example Personal Independence Payments (PIP), Disability Living Allowance (DLA) or War Pensioners’ Mobility Supplement (WPMS).

In the case of a child under three years of age, the badge will expire the day before their third birthday. You will need to apply for a Blue Badge in the same way as other children over the age of three.

If you are unsure about when your badge expires or need any further advice or support, please contact the team using the online blue badge contact form.

Replace a lost, stolen or damaged blue badge

If you've lost your blue badge, please complete this replacement badge form.

If your badge has been stolen please report this crime to the police on telephone number 101 and ask for a crime number. Once you have a crime number you are then able to complete the online replacement badge form.

There is a £10 admin fee for any replacement. Please pay by credit/debit card to the Blue Badge Team at a Gateway Centre/Hub.

A new photo is required and you can have this taken free of charge at your nearest Gateway Centre or Broughton Hub, you will also need to provide proof of address and proof of identity. This can be uploaded using our Blue Badge contact form or taken into your nearest Gateway Centre or Hub.

For a Blue Badge what do you accept as proof of address and proof of identity?

Take a look at the checklist on the GOV.UK website

Once on the page scroll down to 'proof of identity' checklist for individuals. Here you will find a full list of what we accept for your blue badge application.

For a child’s application, you may have a local authority/education letter, which refers to your child and shows their address.

What happens if I move address?

If you move address but still live in Salford, please inform the blue badge team, and provide proof of your new address. We will then update our records. This will ensure your renewal reminder letter or any correspondence relating to your blue badge is sent to the correct address.

Please use our Blue Badge Contact form where you can upload your proof of address.

If you move address and no longer live in the Salford area, please complete our Blue Badge Contact form with proof of your new address and will advise you accordingly.

Lost or need an up-to-date mobility component PIP/DLA (higher rate) award letter?

If you have lost your PIP decision letter or it is not dated within the last 12 months please contact the DWP for a replacement by: 

  • Telephone 0800 121 4433
  • Textphone 0800 121 4493

Their helpline is open from 8am to 6pm Monday to Friday.

If you have lost your DLA decision letter or it is not dated within the last 12 months please contact the DWP for a replacement by: 

Their helpline is open from 7.30am to 6.30pm Monday to Friday.

My badge is due to expire and needs renewing, what do I need to do?

You should have received a reminder eight weeks before it runs out. All renewals must now be done online.

How do I pay for my badge?

You can make a credit/debit card payment at a Gateway Centre/Hub or ring the Blue Badge Team on 0161 793 2500.

When will I receive my Blue Badge?

You will usually receive your Blue Badge within six weeks of us receiving the form and supporting information, photo's and payment. The new badge will have a start date printed on it. You cannot use the badge until that date.

How to amend my preferred contact method

If you would like to change your preferred method of contact then please complete our online form and we will change this for you. Please include the details for the new contact method, for example, if you choose to change to email then include your email address.

What do I do with my old badge?

Once the badge has expired please return it to:

Why do I need to record my vehicle registration?

Although the Blue Badge can be used for any vehicle you are travelling in, by supplying us with this information, we can reduce the amount of fraud and misuse, making it easier for you to benefit from your badge.

What are my rights and responsibilities as a Blue Badge holder?

Find out your rights and responsibilities on the GOV.UK website.

I have a hidden disability. Am I entitled to a Blue Badge? 

Please consider applying for a Blue Badge if you have a non-visible (hidden) condition, causing you to severely struggle with journeys between a vehicle and your destination, and you either:

  • Have very considerable difficulty whilst walking, including very considerable psychological distress
  • Cannot undertake a journey without there being a risk of serious harm to that person or any other person

If one or more of these are relevant to you, apply using the online form further up this page.

What happens if my application is refused?

You can ask us for a review of your decision if you think this is unfair.

This must be done in writing and within eight weeks of your refusal date, stating the reasons why you think the decision is incorrect, and provide any further supporting medical evidence. If medical proof is not sent to us, this is unlikely to change the original outcome of the application.

The decision of the review is final and there is no right of appeal, however, if your mobility circumstances change you can re-apply for a badge six months after notification of the final outcome of your review.

If your circumstances change and you become automatically eligible for a blue badge you can apply straight away.

If you are dissatisfied with the outcome of the review, a formal complaint can be made online by following the council’s complaint procedure.

Where can I get more information?

Visit the GOV.UK website and search for Blue Badges.

Alternatively, you can contact using the Blue Badge contact form.

Where can I get a replacement blue badge clock?

If you have lost your clock, you can pick one up free of charge, from one of the following places:

This page was last updated on 27 November 2023

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