Spirit of Salford Helpline

Our Spirit of Salford Helpline is still available for you to get help, support and advice on lots of different issues that you might be facing at the moment, including advice about COVID.

  • The helpline number is 0800 952 1000 

Option 1 for COVID advice is available Monday to Friday 9am to 5pm and Saturday 9am to 12pm.

The other options are available as follows:

  • Option 2 is health improvement team, open 8.30am to 4.30pm
  • Option 3 is Test and Trace support payments, open 8.30am to 6pm
  • Option 4 is any other Spirit of Salford call, open 8.30am to 6pm
  • Option 5 is vaccine line, open 8.30am to 4.30pm
  • Option 6 is Salford Assist, open 8.30am to 4pm

Alternatively you can click on the ‘Tell us about any help needed’ button below and fill out our form and somebody will contact you.

Tell us about any help needed

We can help you with:

  • COVID - Get advice on what to do if you test positive for COVID, what to do if you suspect a member of your family may have COVID or measures that can prevent you infecting anyone else.
  • Health Improvement Service – Do you want to access services to get healthier?
  • Test and Trace payments - Have you had an application but still need further support?
  • Financial help – Do you need emergency support with gas, electricity or food? Short term support in a crisis – Do you need baby milk, nappies or help with emergency supplies? This could be help with an emergency supply of gas or electric where there is no heating in the household?
  • Other enquiries – Has your income reduced or have your financial circumstances changed? Do you need help with council tax support, payment plans, council tax reductions, other exemptions or getting back on track?
  • Vaccination – Do you need to know when you can have a vaccine or booster or where to go to get one?

Live Lounge

Meet the teams and hear more about all the services on offer to help and support you with things like improving your health and wellbeing, financial help and support, emergency help in a crisis, employment help and advice and improving your digital skills.

Feedback and questions

Feedback

  • Wow wow wow, amazing guys
  • This is amazing, the help you guys have provided throughout the pandemic is unbelievable
  • I am one of the people who has accesses the SOS line, the help that three of your teams have helped me with has been unbelievable. Me and my family will be forever grateful x
  • When I needed someone to pick my food and prescription up because I was shielded, your team helped! It was a god send
  • The stuff you are all doing around digital inclusion is amazing. It is needed now more than ever. So proud to see Salford leading the way on this!
  • Salford are leading the way forward...I have family that live outside Salford that do not get as much support as I do in Salford...truly blessed to be in Salford
  • I would like to thank the council tax team for helping me when I was furloughed. They listened and was very sympathetic to what was happening in the pandemic. Got to say the back on track initiative is brilliant.
  • My son needed to renew his blue badge and you guys made it so easy! Thanks for making something that has been so hard in the past, so easy!
  • I work for another local authority and this is brilliant what you have pulled together, true partnership working.

Question 

Why are Salford Assist not open at weekends?

Answer

Thank you so much for taking the time to ask a question in relation to Salford Assist’s opening times. As you can imagine, due to the impact of COVID-19, Salford Assist have been extremely busy in the last 12 months and have received over 7,200 application for assistance in that time as well as Test and Trace and Winter Welfare applications. Therefore we do actually have a member of staff working on a Sunday to ensure that we are able to assess and process applications as efficiently and quickly as possible.

This page was last updated on 9 March 2022

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