Spirit of Salford Helpline

Support from Salford City Council during coronavirus

Our Spirit of Salford Helpline has been set up for you to get help, support and advice on lots of different issues that you might be facing at the moment.

The helpline number is 0800 952 1000 and is open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm. Alternatively you can click on the ‘Tell us about any help needed’ button below and fill out our form and somebody will contact you.

If phone calls are a challenge, you can access the support via SMS, please text 07860 022876. Messages will be responded to by the next working day.

Tell us about any help needed

We can help you with:

  • Benefits – finding out what you’re entitled to and help to apply.
  • Council tax – if your income has reduced we can check if you’re eligible for discounts.
  • Debt advice – managing your debts, especially if your income has reduced.
  • Digital help – improving your digital skills so you can do more online.
  • Digital Inclusion – We can support you on your digital journey, if you would like to learn new skills or improve on existing skills we can help you find the help and support you need. We can also offer advice on any available schemes that may help with connectivity and devices.
  • Getting emergency supplies if you’re in a crisis situation – for example nappies, baby milk, gas and electricity.
  • Housing advice or help if you become homeless.
  • Pet support – we can arrange things like dog walking if you are self-isolating and have no family or friends to support you.
  • Regular phone calls – if you’re feeling lonely we can arrange regular phone calls.
  • Salford Citizen’s Advice – advice on everything from your employment and housing rights to support for disabled children and much more.
  • Skills and work – help and advice on employment, skills and training.

We can also help if you’re a carer and want any advice, or if you just have questions about self-isolation or the current situation. We've also produced a booklet to help you if you're self-isolating, which can be downloaded below.

Self-isolation support booklet (Adobe PDF format, 557kb)

Are you worried about your mental health and wellbeing?

We have arranged mental health support with a new Salford mental health collaborative, Beyond, for people not known to the Greater Manchester Mental Health NHS Foundation Trust. Beyond can put you in touch with:

  • Online self-help and wellbeing support
  • 1:1 support
  • Help to adapt or develop a new routine when self-isolating/social distancing
  • Talking therapies support

If you are already known to a Salford community mental health team, or you have a care co-ordinator (for example a Community Psychiatric Nurse) please ring the Greater Manchester Mental Health NHS Foundation Trust telephone line on 01204 483071.

If you are worried about keeping yourself safe from thoughts of suicide or self-harm call the Samaritans (freephone) 116 123 or access the SHOUT Crisis Text Support (open to all Salford residents). Text GMSalford to 85258 or visit the SHOUT website.

If there is an immediate risk of harm to yourself or others please go directly to Accident and Emergency at your local hospital.

Tell us about any help needed

Spirit of Salford Network, the community of Salford

Live Lounge

Find out more about what we do at our first ever ‘Live Lounge’

Meet the teams and hear more about all the services on offer to help and support you with things like improving your health and wellbeing, financial help and support, emergency help in a crisis, employment help and advice and improving your digital skills.

Feedback and questions


  • Wow wow wow, amazing guys
  • This is amazing, the help you guys have provided throughout the pandemic is unbelievable
  • I am one of the people who has accesses the SOS line, the help that three of your teams have helped me with has been unbelievable. Me and my family will be forever grateful x
  • When I needed someone to pick my food and prescription up because I was shielded, your team helped! It was a god send
  • The stuff you are all doing around digital inclusion is amazing. It is needed now more than ever. So proud to see Salford leading the way on this!
  • Salford are leading the way forward...I have family that live outside Salford that do not get as much support as I do in Salford...truely blessed to be in Salford
  • I would like to thank the council tax team for helping me when I was furloughed. They listened and was very sympathetic to what was happening in the pandemic. Got to say the back on track initiative is brilliant.
  • My son needed to renew his blue badge and you guys made it so easy! Thanks for making something that has been so hard in the past, so easy!
  • I work for another local authority and this is brilliant what you have pulled together, true partnership working.


Why are Salford Assist not open at weekends?


Thank you so much for taking the time to ask a question in relation to Salford Assist’s opening times. As you can imagine, due to the impact of COVID-19, Salford Assist have been extremely busy in the last 12 months and have received over 7,200 application for assistance in that time as well as Test and Trace and Winter Welfare applications. Therefore we do actually have a member of staff working on a Sunday to ensure that we are able to assess and process applications as efficiently and quickly as possible.

Rate this page