The Valuation Office Agency (VOA) regularly updates the rateable values of all business and other non-domestic properties (properties that are not just private homes) in England and Wales to reflect changes in the property market, which means that business rates bills are based on more up-to-date information. This is called a revaluation and will occur every three years from the 2023 revaluation instead of every five years as happened previously.

You can find out more about this and what it means for your business on the government website.   

The most recent revaluation came into effect on 1 April 2023 based on rateable values from 1 April 2021.

Contacting the Valuation Office Agency (VOA)

We are responsible for anything to do with your business rates bill. The VOA is responsible for the valuation of your property. You will therefore need to contact the VOA for all queries about your rateable value. 

Finding your rateable value 

You can see the rateable of your property through the VOA’s Find a Business Rates Valuation on GOV.UK.

Transitional relief to support with rateable value increases

If your property’s rateable value has increased significantly, this increase may be phased in gradually by receiving transitional relief. This will be automatically awarded by the council if eligible. Further information on transitional relief 2023 to 2026 is available.

Your property details need changing 

To tell the VOA about changes to your property details (such as floor area sizes and parking) you need a business rates valuation account. The VOA may accept your changes and update the current and future valuations.

Sign in or register for a business rates valuation account

You think your rateable value is too high 

You will need to use a business rates valuation account to tell the VOA you think your rateable value is too high. You must continue to pay your business rates as normal until a decision has been made.

Sign in or register for a business rates valuation account.

This page was last updated on 14 February 2024

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