We have now paid over 115,000 households in the city in Council Tax bands A–D their £150 Energy Rebate. This scheme is now closed.
We have also paid a rebate to almost 300 households in the city in Bands E-H and receiving Council Tax Reduction and over 300 households that are houses in multiple occupation from our Discretionary scheme. Applications for this scheme are now also closed.
Households that received a payment from the main scheme or the discretionary scheme and who were receiving Council Tax Reduction for the same property on the 1 October 2022, will now be eligible for a top up payment of £25.09 from the discretionary scheme. Eligible households will not need to apply for the top up. The top up payment will be made automatically by the same payment method that the household received their energy rebate payment by. All top up payments will be made by 30 November 2022.
Please be careful of scammers. We’re aware that some Salford residents have received a text asking them to click a link to apply for your energy rebate. Do not do this. Delete any texts like this.
If you have recently moved into, out of or within Salford but haven’t told us yet, let us know via our change of address form.
For those who don’t have access to digital connections, support will be available through our Gateway Centres and information about that will be in the invitation letter.
If you are struggling to pay your council tax, there is support available. We may be able to change or extend your payment plan, check if you’re entitled to benefits, council tax Reduction or other discounts or exemptions. Please see our back on track pages where there are a range of online forms for you to contact us.
You can also speak to a member of the Customer Service team who can provide support on council tax, business rates and benefits or can put you in touch with a wide range of services that can help you such as housing and health and wellbeing. To talk to someone, just drop into your local gateway centre which are open Monday to Thursday 8am to 10pm, Friday 8am to 6.30pm and Saturdays 9am to 1pm.
You can also attend a BetterOff coffee and chat session which take place in the Gateways. Visit our BetterOff pages to find out more about this service which includes an option to book a one-to-one video call as well as a link to our BetterOff Salford website. This is an easy way to find out if you’re entitled to benefits and help you apply for them online. At the click of a button, you can also find jobs, childcare, and information on debt or money management.
If you are unable to view documents of these types, our downloads page provides links to viewing software.
This page was last updated on 25 October 2022