Following the government’s announcement that local authorities will pay households in council tax bands A to D a one-off council tax energy rebate of £150 to help towards the rising costs of energy prices, we’re now implementing this.
Salford is one of the first councils to have paid the rebate to over 60,000 council tax direct debit payers, which is £9.1m by early May. In the week commencing 23 May, over 50,000 letters will go out to non-direct debit accounts, and direct debit payers we weren’t able to pay directly. These letters will have a unique code to claim the payment with three different options to receive it including a voucher for a cash payment. We appreciate your patience whilst we manage all applications.
Please be careful of scammers. We’re aware that some Salford residents have received a text asking them to click a link to apply for your energy rebate. Do not do this. Delete any texts like this. We won’t phone, email or text you asking for your bank details to make the payment.
Central government has issued a factsheet to provide answers to the most frequently asked questions by households for the Energy Rebate.
Only one rebate can be paid per household. A household is a group of persons occupying a single dwelling and the household will be invited to apply. The household will then be responsible for ensuring the household as a whole benefits from the rebate.
If you need help, please scroll to the bottom of this page for details of different support available.
Every household that occupies a property which meets all the following criteria on Friday 1 April 2022 will be eligible:
These households exempt from paying council tax, or who do not have a bill to pay, will still be eligible:
Households not eligible
These households are not eligible:
Discretionary support for vulnerable households
The council has been provided with some funding for a discretionary energy rebate scheme. We are in the process of designing a scheme with the aim of supporting the most vulnerable households in the city that are either not eligible for the Energy Rebate scheme or who may need additional support, in line with government guidance. More information on this scheme will be provided when it has been approved.
Households paying by Direct Debit
Eligible households paying their council tax by Direct Debit will receive their payment first directly into the bank account used to pay the council tax bill. Only households that have a Direct Debit payment due in April 2022 for their 2022/2023 council tax bill will be paid this way and the Energy Rebate payment will only be made once the April 2022 council tax instalment payment has been fully paid. Households that sign up to pay by Direct Debit but do not have a payment due in April 2022 will be invited to apply for the Energy Rebate by letter.
All other eligible households
The options below are for the following households:
Letters will be sent to these eligible households in May 2022 inviting them to apply for the Energy Rebate.
Invitation letters will be sent to the address in Salford that the council tax is in respect of and will contain a unique code for the household to use to apply. The code can only be used once and the household must have their council tax account reference to hand to apply.
Applications are via an online form and the letter will explain how to access the application form.
Residents can choose how they would like to receive their payment which can be by BACS, into a council tax account or by voucher to redeem at a post office.
We have plans in place to ensure no one misses out on this payment.
As we are expecting to send invitation letters to around 50,000 households in the city. It may take up to a month for the rebate payment to be made once we receive a completed application. Please bear with us. All eligible households will receive their Energy Rebate by 30 September 2022.
Households that do not pay council tax
Eligible households that don’t pay council tax because they are on a low income, or because their bill is subject to exemption classes N, S, U and W, will also be invited by letter to apply for the rebate via an online form. Households will not be able to apply without this letter.
These households are only eligible if the council tax bill is payable by the person(s) who live there if there were a balance to pay or the property was not exempt. If the bill or exemption notice is in the landlord’s name, then the household won’t be eligible.
If you have recently moved into, out of or within Salford but haven’t told us yet, let us know via our change of address form.
For those who don’t have access to digital connections, support will be available through our Gateway Centres and information about that will be in the invitation letter.
If you are struggling to pay your council tax, there is support available. We may be able to change or extend your payment plan, check if you’re entitled to benefits, council tax Reduction or other discounts or exemptions. Please see our back on track pages where there are a range of online forms for you to contact us.
You can also speak to a member of the Customer Service team who can provide support on council tax, business rates and benefits or can put you in touch with a wide range of services that can help you such as housing and health and wellbeing. To talk to someone, just drop into your local gateway centre which are open Monday to Thursday 8am to 10pm, Friday 8am to 6.30pm and Saturdays 9am to 1pm.
You can also attend a BetterOff coffee and chat session which take place in the Gateways. Visit our BetterOff pages to find out more about this service which includes an option to book a one-to-one video call as well as a link to our BetterOff Salford website. This is an easy way to find out if you’re entitled to benefits and help you apply for them online. At the click of a button, you can also find jobs, childcare, and information on debt or money management.
If you are unable to view documents of these types, our downloads page provides links to viewing software.
This page was last updated on 18 May 2022